Cursor jumping at the bottom of the email chain when replying

[OlgaJ]

I’ve been experiencing an issue where the cursor keeps jumping to the bottom of the email chain when replying in Outlook with the HubSpot add-in enabled.

Interestingly, I noticed that when I pinned Sales add-in to the inbox itself (instead of the reply window), the problem seems to stop.

Has anyone else run into this and found it to be a consistent fix, or should I expect the issue to return after a while?

Would love to know if this is a known solution or if others have seen the same behavior.

[Jigar_Thakker · Accepted solution]

Hi @OlgaJ,

Microsoft’s modifications/updates in Outlook might cause some issues with legacy COM add-ins (HubSpot Sales Outlook desktop add-in), and HubSpot is no longer making changes for the same: https://knowledge.hubspot.com/connected-email/hubspot-sales-not-appearing-in-outlook-inbox#:~:text=H...

The cursor jumping around (or dropping to the bottom) is a known issue; switching to the HubSpot Sales web add-in has solved this in many cases.

However, you can also check these threads for finding the best solution:

• https://community.hubspot.com/t5/Outlook-Sales-Extension/Cursor-jumps-around-when-repling-to-email-t...
• https://community.hubspot.com/t5/Sales-Integrations/cursor-jumping-around-when-composing-email/m-p/8...

If this helps, feel free to mark it as the solution ✔️ and give it an upvote 👍 !