Connected inbox doesn’t match Outlook account

[MYoung6]

Hubspot account is sales@XXX. When I set up Hubspot add-in, in desktop Outlook, I mistakenly connected it to mitchelly@xxx inbox. I need Hubspot to connect it to sales@xxx

Troubleshooting attempted:

1. In Outlook, opened the HubSpot Sales window where the error message "Connected inbox doesn't match Outlook account". Selected "Connect another inbox", followed the prompts, connected sales@xxx but still does not work.

2. Uninstalled all HubSpot programs via Windows -> Uninstall a Program. However the Hubspot Add-in still appears in the desktop Outlook ribbon. 

How can I resolve?

[trevordjones · Accepted solution]

Hi @MYoung6 ,

Go into HubSpot.  Click the Gear Icon in the top right for Settings, then click General at Left, then the email tab.  Where you see your Office 365 account listed, click the red remove button (hover over the box and it appears).  Then, click the Connect Personal Email button and connect your Sales@ account.

[MYoung6]

Hi Trevor,
Thank you for the prompt response.
Followed your steps + re-downloaded the Desktop Outlook Add-in and connected it to sales@.
Now all working, love your work!

Final item,  unable to remove the old hubspot add-in button. Any tips?

Thank you

[trevordjones]

hI @MYoung6 - 

Happy to help further if I can.  Can you show me a screenshot of the add-in button you are referring to?  It this from the Outlook Add-In?  

[MYoung6]

 
Note: this only appears when I've clicked on my mitchellY@xxx mailbox - not present in sales@xxx. 

Thank you

[trevordjones · Accepted solution]

Hi @MYoung6 ,

Check the post from @BerangereL in this thread for the way to remove that.

[MYoung6]

Hi Trevor,

I have started using a new laptop, and am now using the 'New'Outlook. 

I can't seem to get the add-in working for sales@XXX. It pops up fine for mitchelly@xxx 

Can you please assist?

Thanks

[MYoung6]

Hi Trevor,
Thanks for that.
Followed the steps in the linked thread. The 'remove' option is grayed out.
Any tips?

Thank you

[trevordjones · Accepted solution]

Hi @MYoung6 ,

Go into HubSpot.  Click the Gear Icon in the top right for Settings, then click General at Left, then the email tab.  Where you see your Office 365 account listed, click the red remove button (hover over the box and it appears).  Then, click the Connect Personal Email button and connect your Sales@ account.