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Hubspot account is sales@XXX. When I set up Hubspot add-in, in desktop Outlook, I mistakenly connected it to mitchelly@xxx inbox. I need Hubspot to connect it to sales@xxx
Troubleshooting attempted:
1. In Outlook, opened the HubSpot Sales window where the error message "Connected inbox doesn't match Outlook account". Selected "Connect another inbox", followed the prompts, connected sales@xxx but still does not work.
2. Uninstalled all HubSpot programs via Windows -> Uninstall a Program. However the Hubspot Add-in still appears in the desktop Outlook ribbon.
Go into HubSpot. Click the Gear Icon in the top right for Settings, then click General at Left, then the email tab. Where you see your Office 365 account listed, click the red remove button (hover over the box and it appears). Then, click the Connect Personal Email button and connect your Sales@ account.
- Trevor If my post solves your problem, please accept it as a solution.
Hi Trevor, Thank you for the prompt response. Followed your steps + re-downloaded the Desktop Outlook Add-in and connected it to sales@. Now all working, love your work!
Final item, unable to remove the old hubspot add-in button. Any tips?
Go into HubSpot. Click the Gear Icon in the top right for Settings, then click General at Left, then the email tab. Where you see your Office 365 account listed, click the red remove button (hover over the box and it appears). Then, click the Connect Personal Email button and connect your Sales@ account.
- Trevor If my post solves your problem, please accept it as a solution.