Connect with my email not working

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New Contributor

My email changed last week and although I have added my new email address to my settings I cannot connect using Outlook365 and am unable to send emails.  When I try to sign in I get  - we received a bad request.

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HubSpot Employee

Hello @Amanda,

 

I might need a little more information to full understand what is preventing you from being able to connect your inbox.  Which settings page were you able to add your new email address?  Also, which screen are you signing into and seeing the "we received a bad request" message?  If you can provide screenshots it would be really helpful.

 

Thanks,

Brett

 

 

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New Contributor

Hi

I added a new email address on the setting page for my account.  When I go into a contact and click on email it asks me if I want to link to my account using Office 365 so I click on yes, accept conditions, get directed to hubspot sales portal where I can select my email address and it then says it has received a bad request

I cannot add a printscreen but this is some addt info on the pages

Additional technical information:
Correlation ID: ce94e2ab-ba5f-41fe-9b15-662f42ecc819
Timestamp: 2017-03-21 10:05:05Z
AADSTS90093: Does not have access to consent.
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