Outlook Sales Extension

GCipriano
Member

Component access error

For a few days from Outlook 2019 trying to connect the HubSpot Sales component I get this error: 

GCipriano_0-1736862112804.png

How can I solve it?

 

3 Replies 3
Gaurav_Aggarwal
Key Advisor | Partner
Key Advisor | Partner

Component access error

Hey @GCipriano 

 

The information below covers issues with the Outlook desktop add-in pertaining to installing, updating, tracking and notifications, and obtaining debug logs: https://knowledge.hubspot.com/connected-email/troubleshoot-the-hubspot-sales-outlook-desktop-add-in 

Gaurav Aggarwal
CEO Truva AI | Hubspot Partner
HubSpot Expert, Key Advisor

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0 Upvotes
GCipriano
Member

Component access error

Hi Gaurav,
thanks for the reply.
I checked everything on the link page you sent me with no results.
I'm sending a video shot to see what the problem is, which has been happening for about 10 days
Video shot 

0 Upvotes
GCipriano
Member

Component access error

Another video screen and the link not opening from Outlook 2019 window.

Video: https://www.loom.com/share/ 

 

This is the link that does not open inside the window:

https://app.hubspot.com/l/sales-client-iframes/portal-picked-redirect 

Thank you

0 Upvotes