Cannot update details in Outlook Sidebar - Save button not showing

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New Contributor

Hi,

As mentioned in the title, the save botton does not show up when we update/input details on the Outlook side bar. This was working a week ago.

Regards,

1 Accepted solution

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Community Manager

Hey @enverkolac and @supasnyder,

 

The Technical Support team has informed me that the fix for this issue has been pushed; can you please try reloading your sidebars and see if you see the save button? 

 

Thank you,
Jenny


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Occasional Contributor

 Same issue.  Was working fine up until sometime week and the "SAVE" button simply has vanished.  I uninstalled and re-installed Hubspot and still same issue.


Here's a screen shot and there is NO save button.

 

missing save button image 1.jpg


@jennysowyrda can you help?


Thanks in advance.


Sean

Occasional Contributor

Hi @roisinkirby could you help with this?

 

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Community Manager

Hey @supasnyder and @enverkolac,

 

I am looking into this; sorry for the delay in reaching out! 

 

Do you mind sharing:

1. what version of the Outlook extension you are using

2. what version of Outlook you are using

 

Thanks,

Jenny


Did my post help answer your query? Help the Community by marking it as a solution
Community Manager

Hey @enverkolac and @supasnyder,

 

The Technical Support team has informed me that the fix for this issue has been pushed; can you please try reloading your sidebars and see if you see the save button? 

 

Thank you,
Jenny


Did my post help answer your query? Help the Community by marking it as a solution
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New Contributor

Hi,

Outlook 2013

Extension 3.0.1.179

 

This morning I believe the extension updated itself when openning Outlook. It seems OK now.

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Occasional Contributor

Works!  THANK YOU @jennysowyrda

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