Cannot install Hubspot Sales Extension for Outlook 2016/WIN 10

SOLVE
andrefroes
Member

Hi experts!

I'm spending all my day trying to install this extension.

I'm using Outlook with an email set on IMAP.

 

I've alread putted the download sites as a safety site.

I've alread deleted te file on \app\local.

The instalation al ways stop here...

Tela de intalação.PNG

... and always the same isue....

Tela de erro.PNG

This is the Log File Content...

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [InstallMode] = HomeSite {string}
Property: [NTProductType] = 1 {int}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 10.0.0 {version}
Running checks for package 'Microsoft Visual Studio 2010 Tools for Office Runtime (x86 and x64)', phase BuildList
Reading value 'Version' of registry key 'HKLM\SOFTWARE\Microsoft\VSTO Runtime Setup\v4'
Read string value '10.0.60828'
Setting value '10.0.60828 {string}' for property 'VSTORuntimeVersionOfficeInstalled'
Reading value 'Version' of registry key 'HKLM\SOFTWARE\Microsoft\VSTO Runtime Setup\v4R'
Read string value '10.0.60724'
Setting value '10.0.60724 {string}' for property 'VSTORuntimeVersionInstalled'
The following properties have been set for package 'Microsoft Visual Studio 2010 Tools for Office Runtime (x86 and x64)':
Property: [VSTORuntimeVersionInstalled] = 10.0.60724 {string}
Property: [VSTORuntimeVersionOfficeInstalled] = 10.0.60828 {string}
Running checks for command 'VSTOR40\vstor_redist.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VSTORuntimeVersionInstalled' and value '10.0.50903': true
Result of checks for command 'VSTOR40\vstor_redist.exe' is 'Bypass'
'Microsoft Visual Studio 2010 Tools for Office Runtime (x86 and x64)' RunCheck result: No Install Needed
Launching Application.
URLDownloadToCacheFile failed with HRESULT '-2146697211'
Error: An error occurred trying to download 'https://dl.getsidekick.com/outlook/vsto/Sidekick.vsto'.

I don't know more what to do.

Thanks for your help!

0 Upvotes
1 Accepted solution

Accepted Solutions
andrefroes
Solution
Member

Hi every one!

My problem was solved disabling all the IPv6 network adaptors.

I hope that became a solutions for you also.

 

BR

André

View solution in original post

18 Replies 18
jennysowyrda
Community Manager

Hi @andrefroes,

 

have you followed the steps outined in these two guides: 

1. Troubleshooting Outlook

2. Common Outlook errors

 

If you're still experiencing issues after taking those steps, let us know.

 

Thanks,
Jenny


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0 Upvotes
andrefroes
Member

It still the same.

I really need some more especific help! I'm in this insue fore more than one week.

 

Tanks.

0 Upvotes
jennysowyrda
Community Manager

Hi @andrefroes,

 

Can you please share: 

1. What version of the extension you're using

2. What version of Outlook you're using

3. Can you please send along the debug logs to community@hubspot.com

 

The more information and specifics you can provide, the better I can advise on next steps. 

 

Thanks,
Jenny


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0 Upvotes
andrefroes
Member

Hi @jennysowyrda,

Good afternoon!

 

I sent the e-mail whith your request. Did you receiced?

I steel not using the tool as I would, or could!

Please help me!!

 

BR

André

0 Upvotes
jennysowyrda
Community Manager

Hi @andrefroes,

 

Can you resend the logs? I did not receive them.

 

Thanks,
Jenny


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0 Upvotes
andrefroes
Member

I've just send it again... did you received?

 

TKS

0 Upvotes
jennysowyrda
Community Manager

Yes, thank you!


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0 Upvotes
jennysowyrda
Community Manager

Hi @andrefroes

 

Can you please try the steps in this article? Based on the information I am seeing on my end, this is the best next step. 

 

Thank you,
Jenny


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0 Upvotes
dipesh1991
Member

Does not work.

 

still same issue.

0 Upvotes
jennysowyrda
Community Manager

Hi @dipesh1991 ,

 

Can you please share screenshots of what you are seeing, what troubleshooting you have tried so far, and as much information as you have? 

 

The more details, screenshots, and information you can provide, the better the Community can assist. 

 

Thank you,
Jenny


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0 Upvotes
dipesh1991
Member

This is Issue that Im facing in system.And this is Error text.

 

Wednesday, January 23, 2019 - 05:28:31 PM
INFO: Cleaning addin registry
INFO: Cleaning Office Wef Cache
INFO: CleanOnlineAppCache
INFO: Downloading VSTO Runtime
INFO: Looking for Vsto installation key: SOFTWARE\Microsoft\VSTO Runtime Setup\v4
INFO: Installing VSTO Runtime, mode: repair
INFO: Removing installer for VSTO Runtime
INFO: Uninstalling existing Add-Ins
INFO: Sidekick for Outlook is not installed
INFO: HubSpot Sales for Outlook is not installed
INFO: Downloading HubSpot for Outlook
INFO: Installing HubSpot for Outlook, mode: default
INFO: Removing installer for HubSpot for Outlook
ERROR: Add-in repair/install failed: VstoInstaller.Models.VstoInstallerException: HubSpot for Outlook installation failed
at VstoInstaller.RepairUtils.RuntimeRepair.<ReinstallHubSpotAddin>d__12.MoveNext()

 

Hubspot.png

0 Upvotes
jennysowyrda
Community Manager

Hi @dipesh1991,

 

Can you please go through the following resources as they discuss the issue you are having (and related issues): 

HubSpot Sales for Outlook Error

General HubSpot for Outlook Error

Fix common outlook errors

Troubleshooting HubSpot Outlook extension

 

Thank you,
Jenny


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0 Upvotes
ricardo_paiva
Member

Hi, Jenny

I'm with the same trouble of @andrefroes 

I followed every step that you write to him, but didn't works.

May the problem still in the download link?

I already turn off my anti virus, the firewall, change the level of security on Internet Explorer, include the sites reccomended like confiables, at last, every tip about the trouble that I find on Google.

What more can I do? 

 

0 Upvotes
andrefroes
Solution
Member

Hi every one!

My problem was solved disabling all the IPv6 network adaptors.

I hope that became a solutions for you also.

 

BR

André

View solution in original post

acannon
Member

After days of beating myself up over this, your solution worked perfectly!  Thank you!

0 Upvotes
EDGE
Member

this solution didn't solve my issue

0 Upvotes
thm22
Participant

Turning off the IP6 configuration in each interface solved my problem after nothing else worked. After the successful installation IP6 can be turned back on. So wired. Why would they installer be conflicting with IP6? 

Thomas. 

0 Upvotes
01Alan
Member

I have tried all the suggestions and everything in the book to try and solve this problem, after weeks of keep revisiting the problem, I stumbled accoss a post (which I can no longer find, so as much as I would like to give credit....)

 

The suggestion was to edit the registry:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\Security\TrustManager\PromptingLevel

There are 6 values:

(Default) (value not set)

Internet

LocalInternet

MyComputer

TrustedSites

UntrustedSites

 

All of the above were set to "Disabled", I change the value to "Enabled" (without the quotes) on LocalInternet, MyComputer & TrusedSites.

 

Went back into Outlook, File, Options, Add-ins, click the Go button and ticked Hubspot Sales for Outlook and clicked Ok

 

Low and behold, everything is working perfectly.

 

One word of warning, if this works for you, save the details, you will need them again next time you install an MS Office Update, this is what prompted me to make the post and it took me ages to figure it out again.

 

0 Upvotes