Cannot install Hubspot Sales Extension for Outlook 2013/WIN 7

SOLVE
Highlighted
New Contributor

Hello,

 

I wanted to install the Hubspot Sales Extension for Microsoft Outlook 2013 as described there: https://knowledge.hubspot.com/articles/kcs_article/settings/how-to-install-hubspot-sales 

Unfortunately I am receiving an error when I try to install the Extension (see the pictures attached for detailed error description). I tried reinstalling the office suite, did compare the Microsoft Visual Studio Tools for Office Runtime with a computer where it is working, but I got no solution so far. However the extension for Google Chrome is working properly.

 

Thank you very much in advance!

Best,

Rene

error1.pngerror message 1error2.pngerror message 2

Reply
0 Upvotes
1 Accepted solution

Accepted Solutions
Community Manager

Hey @LOMO check out this post from one of our Support Specialists on how to troubleshoot anf fix common outlook errors: A Guide to Fixing Common Outlook Errors with HubSpot Sales

 

Before beginning be sure to check that your Outlook version is compatible with HubSpot sales here: https://knowledge.hubspot.com/articles/kcs_article/email-tracking/what-email-clients-are-supported

3 Replies 3
Community Manager

Hey @LOMO check out this post from one of our Support Specialists on how to troubleshoot anf fix common outlook errors: A Guide to Fixing Common Outlook Errors with HubSpot Sales

 

Before beginning be sure to check that your Outlook version is compatible with HubSpot sales here: https://knowledge.hubspot.com/articles/kcs_article/email-tracking/what-email-clients-are-supported

New Contributor

Thank you!

 

I reinstalled Microsoft Visual Studio 2010 Tools for Office Runtime and did delete the folder located at  \AppData\Local\App and now it is working.

Thanks for the quick support.

Reply
0 Upvotes
Community Manager

No problem! Great to hear you are back on track! 

Reply
0 Upvotes