Can't send email when Hubspot tracking address in bcc

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New Contributor

When attempting to send a new email, the bcc field is automaitically populated with the Hubspot tracking email address but when I press send nothing happens and the email doesn't send. If I delete the Hubspot tracking email from the bcc field it sends ok. Any ideas?

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Community Manager

Hey @bend52 

 

Are you still experiencing this issue? Could you please make sure you are following these steps? 

 

Thank you 
Sharon

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New Contributor

Hi Sharon, followed those steps and still having problems. Any other suggestions?

Thanks,

Ben

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Community Manager

Hi @bend52,

 

Have you tired deleting and readding the extension? Can you please confirm what version of the extension you are working on? Additionally, is this issue occuring for other users in the account? 

 

Can you please share screenshots of where you are getting stuck? 

 

The more information, screenshots and details you can provide, the better the Community can assist!

 

Thank you,
Jenny


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