Jul 22, 2021 11:55 AM
I've just started used Hubspot and I'm already stuck here. I've download the Outlook for Desktop extension and installed it. From there, I see the grey icon. I click on it, select log in, and it then brings up a login page.
I log in, where it then opens the dashboard window (which I can't minimize). Closing it means I have to log in again. If I leave it open, it still won't let me do anything and the hubspot icon is still greyed out.
I've tried Outlook 365 and I'm also unable to log in there. I states: "add in Error: Something went wrong and we couldn't start this add in."
I've connected my personal email, and also unblocked those sites on Internet explorer.
Jul 23, 2021 12:47 AM
Hi @marcojhb ,
It is little difficult to diagnose the problem from here but try these articles to set-up the add-ins and for troubleshoot.
Set up the HubSpot Sales Office 365 add-in | Knowledge Base
Troubleshoot the HubSpot Sales Office 365 add-in
Hope this helps!
If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regards.
Jul 23, 2021 4:34 AM
Nope, nothing there worked.
Step 1: Icon is greyed out
Step 2: Click log in
Step 3: Fill in my details (same details as my primary address)
Step 4: this screen pops up, looks a bit odd. And can't click on anything else.