Can't install HubSpot Sales add-in for Office 365 on chrome browser, Mac

sholto25 · ‎Nov 11, 2020

Hi - having real trouble with this process that should be really simple.

Following the steps outlined here in HS KB.

I have Microsoft 365 Basic - the renamed Essentials licence, which is apparently compatible.
After adding app from here and giving permissions to share info, it dumps me in Microsoft admin account, but no app installed. See video here
Contacted HS sales via chat, they recommended clearing cache and updating browser. Ended up with same result
Also tried in Safari. Same result

Any tips on how to get this to work?

Thanks,

Sholto

PamCotton · ‎Nov 12, 2020

Hello @sholto25

Could you please provide us the current version of your Microsoft 365? I want to share this knowledge base here with more information on how to troubleshoot the connection.

I. hope this information helps,

Pam

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sholto25 · ‎Nov 12, 2020

Hi Pam - on Microsoft 365 Business Basic. Formerly called Essentials, which is compatible with the plugin.

Outlook Sales Extension