Can't connect my inbox to hubspot

[RKlimek]

Hi there, 

I can't seem to connect my inbox to hubspot via the Hubspot Sales extension. I tried both via desktop and online and it doesn't work. 

The issue is nothing to do with the extension or outlook version. Both are fine because I managed to connect it to my other 'test' account created a while ago. However, when trying to connect to our team account I keep getting this message. See screenshots: 
Test account I managed to connectMain account can't connect

[DSharma02 · Accepted solution]

Hi @RKlimek ,
Check your email settings and see if something preventing it to connect with HubSpot. After disconnecting, clear cache and cookies and then try connecting. Check if any other extension preveyting the connection, These troubleshoots usually work. If doesn't, connect with HubSpot support of you have paid subscription.

Hope this helps!
Thanks

[RThomas7]

Hi @RKlimek I would try uninstalling the extension and re-installing. Then connect. 
See if that works for your and let me know 🙂

[RKlimek]

The issue persists. I still am able to connect to the test account but I can't connect to my team account.