Can't Modify Template

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New Contributor

Hello,

 

I'm using Hubspot Sales for outlook and love the template feature. But I'm encountering a bug (perhaps).

 

Whenever I select a template, and proceed to edit the text in outlook, only the original template text is sent. So any modifications I made to tailor the template to the person I'm sending the email to are not saved or sent.

 

Any tips or idea what I could be doing wrong?

 

Thanks,

Cameron

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Community Manager

Hi Cameron, 

 

Do  you have a screenshot or an example of this that you can share? 

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New Contributor

I could, but I'm not sure if it would be beneficial for troubleshooting since it will look like a standard email.

 

I noticed this doens't happen with other templates so I might just try to recreate the template that's causing the issue. If you want, I can keep you posted if this works. 

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