Bug - Incorrect Company associated with Contact in sidebar
Mar 26, 2018 2:13 PM
Many of our Customers/ Companies (B2B) have the same domain as another Customer. [I.e. Starbucks (at 1st Street) & Starbucks (at Main Street).]
In the HubSpot CRM, the Contacts (people) are associated correctly with their corresponding Company site, however when looking at the Company associated with a Contact in the Outlook sidebar it often seems to display the wrong one. This is a problem for us for many reasons, but mostly when contacting a person through email, if you are using some of the Company information in the discussion, the information is wrong. E.g. different sites have different needs and products, but we might end up referring to something that is untrue.If someone were to contact us for Support, but the information shows that the site does not have an active Support contract, we might not give them Support.
Please let me know if a fix is in the works. We would like to add more people to our team, but I'm finding a lot of issues that might actually hamper productivity.