Browser Window Opened in Outlook Not Using Default BrowserSOLVE
May 1, 2019 5:21 AM
I installed the HubSpot Sales Tool extension/add-in in Outlook.. When you are looking at a contact in the extension/add-in, there is a link that you can click on to call the contact from your computer (please note - when I call from the HubSpot website It works). When I click on that link the add-in/extension opens the CRM in a new window, but it opens it in Interet Explorer - instead of my default broswer Chrome. I get an error because HubSpot does not support IE and wants me to download Chrome again. I have updated all of my software, confirmed that Chrome is my default and spent hours with Microsoft trying to solve this problem. They even went so far as to install the Salesforce add-in/extension on their end and found that Salesforce opened using the default browser (Chrome) not Internet Explorer. It is their firm belief that the problem is in the "Call" Link and how it instructs the pop-up window to open. I need help solving this problem
Solved! Go to Solution.
Dec 5, 2019 3:06 PM
Because the O365 app in Outlook runs in an Internet Explorer window, all new windows will be open in Internet Explorer. This is not a setting that HubSpot controls, or that can be changed.