Betreff: Log email same subject but from different contacts

[YLamb]

Has there been any update on this? We have the same problem using outlook where an email has been forwarded. It then logs to all contacts, creating multiple irrelevant records. 

[TiphaineCuisset]

Hi @YLamb 

Thank you for reaching out. 

I moved this message as a net new post as the thread you posted in was older.

I want to share with you this thread with the reply from jennysowyrda that explains why and how these things can happen. If you think there's still an issue and it does not make sense with what you see, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and specific examples about this. 

Thank you!

Best

Tiphaine