Outlook Sales Extension

ALister
Member

Back dated Emails

SOLVE

Hi Folks. 

I'm new to using HubSpot, and have the Outlook sales extension working. Its tracking new emails and creating people as contacts fine. 

Is it possible for the Extension to go through my sent items and add in customers I have previously Emailed at a time before having HubSpot or the extension?

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Back dated Emails

SOLVE

Hi @ALister,

 

This is currently not possible, unfortunately. You could however manually log important emails using the forward address: https://knowledge.hubspot.com/settings/log-email-in-your-crm-with-the-bcc-or-forwarding-address

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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2 Replies 2
ALister
Member

Back dated Emails

SOLVE

Fantastic idea, thank you. Have a great day!

karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Back dated Emails

SOLVE

Hi @ALister,

 

This is currently not possible, unfortunately. You could however manually log important emails using the forward address: https://knowledge.hubspot.com/settings/log-email-in-your-crm-with-the-bcc-or-forwarding-address

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.