Back dated Emails

SOLVE
ALister
Member

Hi Folks. 

I'm new to using HubSpot, and have the Outlook sales extension working. Its tracking new emails and creating people as contacts fine. 

Is it possible for the Extension to go through my sent items and add in customers I have previously Emailed at a time before having HubSpot or the extension?

CRM
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Accepted Solutions
karstenkoehler
Solution
Hall of Famer

Hi @ALister,

 

This is currently not possible, unfortunately. You could however manually log important emails using the forward address: https://knowledge.hubspot.com/settings/log-email-in-your-crm-with-the-bcc-or-forwarding-address

 

Hope this helps!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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2 Replies 2
karstenkoehler
Solution
Hall of Famer

Hi @ALister,

 

This is currently not possible, unfortunately. You could however manually log important emails using the forward address: https://knowledge.hubspot.com/settings/log-email-in-your-crm-with-the-bcc-or-forwarding-address

 

Hope this helps!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

ALister
Member

Fantastic idea, thank you. Have a great day!