Outlook Sales Extension

ArieleSgheiza
Member

Attachments disappear when logging an email

SOLVE

Many people in my organisation are experiencing the same problem: when they log an email with attachments and send it, the attachments disappear. Is there any solution to this problem? 

1 Accepted solution
TomM2
Solution
Key Advisor | Partner
Key Advisor | Partner

Attachments disappear when logging an email

SOLVE

Hey @AKalkantova this would actually be down to your outlook configuration then. HubSpot doesn't sent or intercept the emails sent from your email client, it simply sends a copy of it (via bcc) to it's servers to log. So if you're sending the email from outlook at the attachment isn't going through to the recipient, this would actually be down to outlook. I'd advise reaching out to your IT or mail server admin to find out what may be blocking this. 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
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6 Replies 6
TomM2
Key Advisor | Partner
Key Advisor | Partner

Attachments disappear when logging an email

SOLVE

Hey @ArieleSgheiza do you have attachment logging enabled within your logged email settings? 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

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AKalkantova
Member

Attachments disappear when logging an email

SOLVE

Hi, I'm from a different company with the same issue. On our side, the setting is enabled. the attachment will be completely removed from the email resulting in lots of emails sent without an attachment. 

TomM2
Key Advisor | Partner
Key Advisor | Partner

Attachments disappear when logging an email

SOLVE

Hey @AKalkantova is this an issue with the attachment not logging in HubSpot or the attachment not being sent at all within the email? 

I believe the original issue was that the attachment wasn't logging in HubSpot. 

Are you sending emails from HubSpot or from your email client? 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

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AKalkantova
Member

Attachments disappear when logging an email

SOLVE

Hi, the attachment is not sent at all with the email. We send the email from our client - Outlook. We found that this occurs in the Outlook app (not in the browser online version). Happens to multiple members.

erinslyke
Participant

Attachments disappear when logging an email

SOLVE

The same thing is happening to me! I see the paperclip showing I have attached a file when the email is sending out, and once the email successfully sends, the paperclip attachment icon is gone, and so is the attachment. 

0 Upvotes
TomM2
Solution
Key Advisor | Partner
Key Advisor | Partner

Attachments disappear when logging an email

SOLVE

Hey @AKalkantova this would actually be down to your outlook configuration then. HubSpot doesn't sent or intercept the emails sent from your email client, it simply sends a copy of it (via bcc) to it's servers to log. So if you're sending the email from outlook at the attachment isn't going through to the recipient, this would actually be down to outlook. I'd advise reaching out to your IT or mail server admin to find out what may be blocking this. 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

Book a meeting

Did my post help answer your query? Help the community (and me) by marking it as a solution.