After a computer re-boot (windows 11)Hubspot for outlookdoes not load

[JRGies]

After reboot I get an error message when Istart outlook that says something to effect it can't load the add in as it is already installed.  It is and it is inactive. I've tried to turn it back on.

So i tried to uninstall and reinstall using Get Add ins button of outlook. I click remove then close and reopne outlook and it shows addedand installed except I cannot access it from my ribbon

Any help?

[JRGies]

Through a bit of trial and error it seem to have installed in one of my two email addresses. And is is now Sales Tools.

Is there a way to attach another email too it like I did before. THis is free version

Thank you

[BérangèreL]

Hi @JRGies,

Thank you for asking the Community!

Could you please share the error message so that we can help you the best we can?

The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

I understand that as of now, you have the HubSpot for Outlook extension installed and working but it is not pinned. Please let me know if that's not the case.

I'd like to share this post from @MScaramastra "Having trouble with pinning o365 add in?" that might help you!

Also, I'd love to hear from other Community Members using Outlook and some of our Top Experts to see if they have the same behavior: Hi @MCallegari, @MBuck3, @JMajor53, @ScottM22, @Jnix284 and @BasamTahoor do you experience the same, please? If yes, how did you solve it, please?

Thanks so much and have a great day!

Best,
Bérangère