Add-on Hubsport

[EFeitosa]

When I log in to the Outlook add-in it doesn't log in through Microsoft Edge, it always goes back to login, nothing happens. When I switch to Google Chrome, it works! Why does it happen? I've uninstalled and reinstalled and nothing happens. I only use Microsoft Edge always. I don't want to switch to Chrome.

[EWood]

@EFeitosa , Happy Friday!

Thanks for reaching out to the HubSpot Community! 😊

Are you able to confirm which of these extensions you're using? It sounds like potentially the Office 365 add-in since you've mentioned using your browser to login. If so, I'm not finding inour resources that edge cannot be used as your main browser (however, the hubspot platform in general works best in chrome). 

I'd like to share this article on troubleshooting the office 365 add-in. Have you checked out these troubleshooting steps yet? Also, can I confirm you have the most updated version of the Edge browser and your cache has been cleared recently? This can cause looped login sometimes.

Let me know if that helps with next steps!

All the best, 

Elyse

[EFeitosa]

In the Chrome works. In the Edge don't work.

[EWood]

Hi @EFeitosa! Of course, happy to help here. In order to troubleshoot further, we'll need to confirm which add-in you're using and if you've taken the troubleshooting steps provided. Are able to provide a screenshot of the add-in version, edge browser version and confirm you've cleared your cache recently?

[EFeitosa]

Don't needs clear my cache. It works well now. 

[EFeitosa · Accepted solution]

Hi. Great. I'm using Hubspot Sales for Outlook [add-on]. But it works right now when I desinstalled and install again. It works now. Great! At the Chrome works well, but I use MS Edge every day.