Trouble Setting Up Initial Chatflow - Free Account

HuskyDave · ‎Mar 24, 2023

Hi,

I am new to HusbSpot and just trying to initially find my feet with setting up the LiveChat / Chatflow.

We are currently on the Free Account and I am just trying to establish what I can and can't do.

So I have it enabled on the website no problem, and I set up a basic chatflow.

I have set the LiveChat availabilty for office hours only but what I ideally wanted to set was the ability for visitors to still leave a message out of office hours that could then be picked up in the morning on the next available weekday.

Alternatively, I wanted a bot to kick in to let the visitor know that no one was available (dealing with other customers or office closed) and again be prompted to leave a message.

This doesn't appear to be possible on the Free Version and was looking to confirm what is the minimum paid for upgrade that would enable this.

Can anyone assist?

Kind regards,

Dave

MiaSrebrnjak · ‎Mar 27, 2023

Hi @HuskyDave,

Thank you for reaching out to the Community!

I wanted to tag in a couple of subject matter experts to see if they have any advice:

Hi @AdamLPW, @fabianschmidt, @Franci, do you have any tips for @HuskyDave? Thank you!

Cheers
Mia, Community Team

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Franci · ‎Mar 28, 2023

Hello @HuskyDave ,

I hope you are doing well!

In the chat, you should be able to set a field that, if nobody is in the office, a prompt will ask for the user's email to continue the conversation later.