We will be happy to help, what is the current browser being used? Users always recommend using the latest version of Chrome. Are you able to see any information that it was downloaded, any message after submitting the form?
The more information, screenshots, and details you can provide, the better I can advise on the next steps.
Thank you,
Pam
The more information, screenshots, and details you can provide, the better I can advise on the next steps.