iOS App Questions

RAdams6 · ‎Feb 9, 2021

I'm new to Hubspot and the iOS app and I am struggling with a few things...

Sometimes I can't be at my computer but I have to attend to customers via Hubspot.

1. How do I pickup live chats via the app?

2. How do I make tickets via the app? If I am in a conversation on desktop, I can click 'Create a Ticket' but in the app there isn't an option for this?

3. Are there features on the desktop version of Hubspot not included in the app?

Most of these options seem available via Safari on iOS but the Hubspot website responds poorly, it's a lot of pinching and zooming to be able to use the tiny controls.

We are currently evaluating Hubspot and would appreciate being pointed in the right direction.

Thanks!

karstenkoehler · ‎Feb 10, 2021

Hi @RAdams6,

The iOS app offers only a selection of HubSpot features, as you can see here: https://knowledge.hubspot.com/mobile/hubspot-mobile-app-features Ticket management and ticket creation currently not a feature of the iOS app. The "full HubSpot experience" is only available through the web app.

Conversations can be access through the bottom navigation menu, tap More, then tap Conversations. You can find a full guide on conversations in the mobile app here: https://knowledge.hubspot.com/mobile/use-conversations-in-the-hubspot-mobile-app

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

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Digiaust · ‎Nov 26, 2021

Why on absolute earth is hubspot iOS missing this basic and essential functionality when android has it??

When can we expect to see a comprehensive Service management app for iOS?

JCNunsys · ‎Nov 18, 2021

We have the same problem with IOS version...

When will ticket management and ticket creation be avalible on iPhone?

Juan Carlos Muñoz | NUNSYS
Consultor Comercial – Especialista en CRM
686058665

Calle Gustave Eiffel, 3. Parque Tecnológico . Paterna , Valencia . 46980 . Spain
+34 960 500 631
www.nunsys.com
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karstenkoehler · ‎Feb 10, 2021

Hi @RAdams6,

The iOS app offers only a selection of HubSpot features, as you can see here: https://knowledge.hubspot.com/mobile/hubspot-mobile-app-features Ticket management and ticket creation currently not a feature of the iOS app. The "full HubSpot experience" is only available through the web app.

Conversations can be access through the bottom navigation menu, tap More, then tap Conversations. You can find a full guide on conversations in the mobile app here: https://knowledge.hubspot.com/mobile/use-conversations-in-the-hubspot-mobile-app

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

Did my post help answer your query? Help the community by marking it as a solution.

GPELÈSE · ‎Jan 6, 2022

Hello,

@karstenkoehler you are right, no "button" to access the tickets from iOS App.

BUT, when I click on a ticket URL, send by a colleague, miracle, the ticket opens in the App.

-> So, why can't you add a simple button to the App, since it is able to manage displaying the tickets ??

Thanks.

Guillaume

BAndreassen · ‎Nov 15, 2021

When will ticket management and ticket creation be avalible on iPhone?

Mobile Application