google voice app integration?

SOLVE
Highlighted
New Contributor

I use Google voice for a work number that is seperate from my personal number, on the same device. I can make a recieve calls from within the hubspot mobile app via my google number but, my text messages go out through my personal number. Is there a way to change this so that when I use the text feature, the message will go out on my Google Voice number?

1 Accepted solution

Accepted Solutions
Highlighted
Solution
Community Manager

Hi @PNWHarvestSolut,

 

While this is not a functionality at the moment, I would recommend upvoting this idea or creating an idea of your own.

 

Thank you,
Jenny


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!

View solution in original post

16 Replies 16
Highlighted
Solution
Community Manager

Hi @PNWHarvestSolut,

 

While this is not a functionality at the moment, I would recommend upvoting this idea or creating an idea of your own.

 

Thank you,
Jenny


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!

View solution in original post

Highlighted
New Contributor

Does google voice integration work yet so one can use their free Gvoice minutes instead of the HS minutes? 

Highlighted
Community Manager

Hello @jogreenw 

 

Not at the moment, I was able to find a similar thread here .

 

 

I would highly recommend you to please post this idea at our ideas forum (here).

Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.

 

Thank you,

Pam


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!


Highlighted
Occasional Contributor

I'm trying to find this exact solution right now. We're looking into using a phone number that is only listed on our clients' websites so we can track whether people are calling because they looked at the website or not.

Highlighted
Occasional Contributor

I talked with a support person at HubSpot. Sounds like Google Voice SMS won't work but they offer a connection to Salesmsg, which is $30/month for 750 messages. The setup landing page for HubSpot is here (https://www.hubspot.com/integrations/salesmsg).

0 Upvotes
Highlighted
New Member
How do you make the calls using google voice number through app? Mine always uses my real number.
Highlighted
Occasional Contributor

Same question here.

0 Upvotes
Highlighted
Occasional Contributor

@Riley  I'm a #SamsungKnight and have choices when I click the call button on HubSpot's mobile app.

$RVQXSAR.jpg

I'm thinking you probably chose to follow the crowd and get an iPhone. iOS does not let it's customers decide much of anything let alone how their phone handles calling. I can pretty much guarantee that @PNWHarvestSolut instead chose to be a shepherd and lead the way with Android.

 

I will admit that when I use the text button I can only use my T-mobile number. A work around for that though is to text using the Google Voice or Google Hangouts App. Yes, it **bleep** that tracking and logging are lost that way. I'm currently using Toky for both calls and texts. It integrates with HubSpot and supports tracking but texts must be made from the toky app or website.

0 Upvotes
Highlighted
Occasional Contributor

@PNWHarvestSolut how were you able to set your google number as your hubspot mobile app number? I want to make calls through the app from my google number rather than my personal number, but haven't been able to figure out how to do it.

Highlighted
New Contributor

In the call area you can add phone # ... just add google voice #

0 Upvotes
Highlighted
Occasional Contributor

Could you post a screenshot of where you're able to make this change? I can't find it.

0 Upvotes
Highlighted
New Contributor

Screen Shot 2020-02-13 at 8.15.28 AM.png

0 Upvotes
Highlighted
Occasional Contributor

Are you in the app or your browser? My app does not look like that lol

0 Upvotes
Highlighted
New Contributor

you need to set this up in the browser first. 

0 Upvotes
Highlighted
Occasional Contributor

It would be so cool to be able to send text messages through my google voice number and automatically log them!

Highlighted
Occasional Contributor
I want exactly this.
0 Upvotes