I had hubspot on my phone about 1 month back, used the card scanner function and used to be able to upload contacts to the portal. I had to delete the app a few weeks back, today, I downloaded again, the app works fine, all the functionality is fine, except the ability to scan.
When I launch card scanner, it launches, I am able to take a picture and the app allows me to crop the image to fit the card and when I hit "Done" the app hangs for a bit and then crashes and shuts down. I am able to manually enter contacts both on the app and the portal, the information is synced between the app and the portal. I did a hard restart, deleted and re-installed and spoke to a hubpot agent via chat. They suggested I write here.
I am facing the same problem. I have a iphone5. The business card scanning function was one of the reason for downloading hubspot; if I do not get a solution I will be obliged to select a new CRM. Has someone of you a reccomendation? Thanks