Mobile Application

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Code6 on January 07, 2023
Dear Community, I hope this message finds you well. I wanted to bring to your attention an issue I've been experiencing with some of my notes. When I tap on the note, it indicates that there are 3 attachments included, but when I tap to vie read more
0 upvote
9 Replies
Community Manager
January 25, 2023 12:08
Hi @Code6 , Thank you for your patience while I was looking into this! The reason you are not able to view attachments on the note from Jun...read more
Solved
TMyatNoe on January 01, 2023
Hi everyone, My client wants to get notifications history on his phone. As his sales reps have to go work out of office, they use HubSpot Mobile App more than on a laptop. What happen now is they can't see notification history on mobile app. It read more
0 upvote
3 Replies
Accepted Solution
Contributor | Diamond Partner
January 02, 2023 03:06
Yes @TMyatNoe , there are several free-of-charge apps to create mobile versions of notification dash boards , such as ...read more
LLisk on December 17, 2022
Hi, when we install the app for iOS there is different setting menu than on ANDROID. On Android you can activate the after-call popup, but on iOS you cannot activate this option. So the question is how to make this functional? We've also activa read more
0 upvote
1 Reply
Community Manager
December 19, 2022 11:59
Hi @LLisk , Thank you for reaching out! I can see that you currently have an open ticket with our support team. I would invite you to c...read more
Solved
PlanetPluto on December 11, 2022
As my a app seems to be crashing. I want to delete and re-install. Is it safe to delete the app without affecting Hubspot data? What will I lose if I delete the app? Thanks
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
December 11, 2022 22:41
Hi @PlanetPluto , When deleting the HubSpot app you might lose iPhone mobile app specific settings. Everything that you can see and access thr...read more
AllyHuft on November 10, 2022
When on the go with the mobile you want everything to be quick and easy... At your fingertips per se. But it seems like when in the task area of the mobile the shortcuts that are available on the Home View for task are not there 😞 would be wonde read more
0 upvote
2 Replies
Participant
November 14, 2022 07:25
When you are on the Home page of the mobile and you see your task due there is a phone icon here to help to complete the task at hand so long and the...read more
Solved
Chapes on November 09, 2022
As you can see from the Screen Shot I should be able to make adjustments from the desktop but I cannot figure out where to do so.
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
November 09, 2022 10:22
Hi @Chapes , You can find this setting under Settings > Objects > Contacts > Setup > Customize the 'Create contact' form ...read more
Solved
chatty709 on October 06, 2022
When trying to go to a company About section in the app it's always loading and never shows up. Any reason why?    
0 upvote
1 Reply
Accepted Solution
Most Valuable Member | Elite Partner
October 06, 2022 07:23
Hi @chatty709 These things occassional happen. I've not seen reports of an issue, so please try clearing your browser cache, as this can oft...read more
Solved
MJones77 on October 04, 2022
I can only see tasks assigned to me on the app but I need to see all tasks in the iOS app. How do I do this?
0 upvote
3 Replies
Accepted Solution
HubSpot Employee
November 04, 2022 12:41
This is currently not possible, but I suggest upvoting this idea here: https://community.hubspot.com/t5/HubSpot-Ideas/View-Shared-Queue-on-HubSpot-M...read more
MGrana on September 26, 2022
Hi , i've installed the new app from appstore this morning and now , if i login as a Sales user , and i try to log a Call or Meeting is missing the field "Type" ( on friday was fine ) and in the Deal section , is missing the section related to the read more
0 upvote
10 Replies
Community Manager
October 25, 2022 00:31
Hi @MGrana , Thank you for reaching back out! Would you be able to capture a screen recording of you trying to add the meeting and call...read more
Solved
DDabell on September 24, 2022
    I'm not able to see information from my team because of this error. We have a team of 30 people and others are having this problem. It's not clear who I need to contact to get it fixed or which bulletin board it should be part of. I don't read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
September 24, 2022 23:21
Hi @DDabell , There are steps HubSpot recommends for troubleshooting the mobile app. Can you go complete them and check if the problem remains...read more
JLyte on September 24, 2022
The app works, I just can’t always open up the contact's info from the task window. The contact’s name tab freezes. I have uninstalled and reinstalled the app on my iphone 8 but it is still happening. Everything else opens. This happens randomly. read more
0 upvote
1 Reply
Community Manager
September 26, 2022 05:43
Hi @JLyte , Thanks for reaching out to the Community! I wanted to share this troubleshooting help doc for the mobile app. I would reco...read more
Williams61 on September 22, 2022
The current knowledge base article on Hubspot regarding this issue is outdated, as the Android interface is not the same as the current version of the application. There is nowhere to add a second account. I have restarted the device, the appli read more
0 upvote
4 Replies
Community Manager
September 26, 2022 07:14
Hi @Williams61 that is correct, the app will recognize the email and both will have 2 different account numbers, so you will select the account you...read more
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