Mobile Application

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MGrana on September 26, 2022
Hi , i've installed the new app from appstore this morning and now , if i login as a Sales user , and i try to log a Call or Meeting is missing the field "Type" ( on friday was fine ) and in the Deal section , is missing the section related to the read more
0 upvote
3 Replies
Community Manager
September 29, 2022 00:23
Hi @MGrana , Thanks for trying out those steps! Have tried updating your phone to the latest version of its respective software, and dow...read more
Solved
DDabell on September 24, 2022
    I'm not able to see information from my team because of this error. We have a team of 30 people and others are having this problem. It's not clear who I need to contact to get it fixed or which bulletin board it should be part of. I don't read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
September 24, 2022 23:21
Hi @DDabell , There are steps HubSpot recommends for troubleshooting the mobile app. Can you go complete them and check if the problem remains...read more
JLyte on September 24, 2022
The app works, I just can’t always open up the contact's info from the task window. The contact’s name tab freezes. I have uninstalled and reinstalled the app on my iphone 8 but it is still happening. Everything else opens. This happens randomly. read more
0 upvote
1 Reply
Community Manager
September 26, 2022 05:43
Hi @JLyte , Thanks for reaching out to the Community! I wanted to share this troubleshooting help doc for the mobile app. I would reco...read more
Williams61 on September 22, 2022
The current knowledge base article on Hubspot regarding this issue is outdated, as the Android interface is not the same as the current version of the application. There is nowhere to add a second account. I have restarted the device, the appli read more
0 upvote
4 Replies
Community Manager
September 26, 2022 07:14
Hi @Williams61 that is correct, the app will recognize the email and both will have 2 different account numbers, so you will select the account you...read more
BWalker6 on September 22, 2022
I'm running iOS 16 but also had tried to inport contacts using iOS 15.7 and I get a "Contact Import Failure" Message each time. Does anyone know how to address this issue or has a solution? I have not tried erasing and Re-Installing the app but that read more
0 upvote
4 Replies
Community Manager
September 26, 2022 00:30
Hi @BWalker6 , Thanks for reaching back out and trying those steps! We recommend updating your phone to the latest iOS version if it's a pos...read more
MMarafioti on September 16, 2022
Hi All, Does anybody know if it is possible to see a contacts details on an I-Phone with they send you a text message. I have the hubspot app installed, so when a contact calls me I see who is calling on my iphone, but when they send me a te read more
0 upvote
2 Replies
Recognized Expert | Elite Partner
September 20, 2022 11:43
Thanks for the tag @PamCotton . @MMarafioti as I understand it, that's something iOS is pulling in for phone calls, so I'm not sure that it's a fe...read more
herodotuseduc on September 06, 2022
When a contact chats via messenger app, there is no email information. I asked the contact for email information and the contact provided it to me and used it to update the field email. All these happened in the Hubspot app for android. upon updatin read more
0 upvote
3 Replies
Participant
September 07, 2022 08:27
this is what's available when an email address is available for a contact and the chat was initiated via the plug in.
Solved
MTab on August 23, 2022
Hi Is there a way to send a quote from the mobie app or to create and send an invoice?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
August 23, 2022 09:59
Hi @MTab , This does not seem to be possible at this stage. Quote creation is not yet a feature in the mobile app, neither is it possible to p...read more
MCallies on August 11, 2022
Looking for a way to capture current contacts in our database with the business card scanner. We want to know who attended certain shows and sometimes our leads are already in our database. But the business card scanner only works with new to your d read more
0 upvote
3 Replies
Participant
August 15, 2022 05:12
Literally just want it so I know if a card was scanned at a show so I can have my sales team follow up accordingly. As of now, the card scanner only ...read more
PStacey on July 26, 2022
in the hubspot app when you scan a business card and you confirm the information is correct like the company and phone number. once you press complete it doesn't show the contacts phone number or associate it with the company they are part of, you read more
0 upvote
2 Replies
Member
July 27, 2022 07:26
Hello, I did reach out to Technical support, and they said to read the community board or leave a note there for help, which i thought was strange. I...read more
BStrong on July 25, 2022
I have followed all the instructions to set up caller id for HubSpot contact on both my iPhone (13) and on the HS app, and it's still not working. I've checked that the formatting of the phone number has all non-numeric characters removed. Is t read more
0 upvote
2 Replies
Member
July 28, 2022 08:14
Thanks for this. I have followed all the steps for setup, and at this point Caller ID seems to work sometimes, but not all the time, and with no pred...read more
AMednis on July 01, 2022
Hi, problem - in ios app, all made tasks are without reminders, but in settings are switched on. Where the problem? In PC I have by defoult tasks with reminders and there tasks ar with them, but when I making tasks in ios app, they are without read more
0 upvote
5 Replies
HubSpot Moderator
July 07, 2022 03:50
Hi @AMednis , the pictures you've show me here are of your Notification settings. What I'm hoping to see are the Task Reminder settings in your Ta...read more
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