Mobile Application

DMollard
Mitglied

WhatsApp Integration

lösung

Hi community!

We are searching for a WhatsApp integration with Hubspot. We were taking a look at WhatsHub but it seems it only allows one computer/user to be concurrently connected to a phone device/number. What we would really need is to have only one business account/number and for different agents to use the same business account to speak with several users, and have everything stored in our contact record in HubSpot. Do you know which Whatsapp integration could work taking that into account?

Thanks!

0 Upvotes
6 Akzeptierte Lösungen
HubSpotMaster
Lösung
Autorität | Diamond Partner
Autorität | Diamond Partner

WhatsApp Integration

lösung
Mariangel
Lösung
Teilnehmer/-in

WhatsApp Integration

lösung

Hi @DMollard 

 

Truora recently launched a free app on Hubspot Marketplace called Tru Whatsapp that allows you to manage your HubSpot contacts from Whatsapp. Give it a try!

https://www.truora.com/hubspot/en

 

This company also offer an integration with Whatsapp that can solve your main problem.

 

https://www.truora.com/

 

Best,

 

Mariangel

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PJanakiraman6
Lösung
Mitwirkender/Mitwirkende | Diamond Partner
Mitwirkender/Mitwirkende | Diamond Partner

WhatsApp Integration

lösung

Hi @DMollard, Based on your requirement One account and multiple users, you could check out the HubSpot Certified  - Whatsapp Automation - https://app.hubspot.com/ecosystem/22553146/marketplace/apps/marketing/live-chat/whatsapp-automation-...

You can connect upto 5 users in one account - and  also get a free trial for 7 days. Give it a shot, and let me know if you need anything.  

 

Thank you 

Pallavi

 

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AliAnsari
Lösung
Mitwirkender/Mitwirkende

WhatsApp Integration

lösung

Hello,

 

Just to let you know that HubSpot has released native integration with WhatsApp business, now you can use it in the conversational inbox and even create a WhatsApp chatbot using workflows and approved templates.

 

Go to inbox settings and connect to a new channel.

Whatsapp-connection_en (1).png

 

You can then receive and send messages from a shared inbox.

ezgif-3-304a9ece4f.jpeg

 

Use it in Workflow as well.

ezgif-3-2e536f707e.jpeg

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ManuelaPeña
Lösung
Mitwirkender/Mitwirkende

WhatsApp Integration

lösung

Hi @SOuazana !

 

Our integration works with the WhatsApp API, which is different from WhatsApp Business lines. However, if you are interested in creating HubSpot contacts from your WhatsApp conversations and transferring and saving WhatsApp conversations as Notes in HubSpot, you may be interested in another Truora product, TruConversations. You can find this product in the HubSpot marketplace: https://app.hubspot.com/ecosystem/21471312/marketplace/apps/marketing/live-chat/whatsapp-hub-by-truo...

 

This is a Google Chrome plug in for you to use in the Whatsapp Web app.

 

Best,

Manuela Peña

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JaninaS
Lösung
Teilnehmer/-in

WhatsApp Integration

lösung

Hi, you can also try https://chatwerk.de/en/

they have a Hubspot integration and work with the API, so you can work with several users.

Lmk if you have more questions!

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0 Upvotes
15 Antworten
JaninaS
Lösung
Teilnehmer/-in

WhatsApp Integration

lösung

Hi, you can also try https://chatwerk.de/en/

they have a Hubspot integration and work with the API, so you can work with several users.

Lmk if you have more questions!

0 Upvotes
kvlschaefer
Community-Manager/-in
Community-Manager/-in

WhatsApp Integration

lösung

Thank you for sharing, @JaninaS


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0 Upvotes
ManuelaPeña
Mitwirkender/Mitwirkende

WhatsApp Integration

lösung

Hi @DMollard !

 

Truora recently launched a  WhatsApp and HubSpot integration that allows you to:

 

* Create conversational flows to personalize your interactions with your WhatsApp users, without additional development.

* Initiate WhatsApp conversations from HubSpot (sending outbound messages). 

* Create properties in HubSpot based on the information you collect from WhatsApp conversations with customers.

* Redirect users who interact with your WhatsApp chatbot to the HubSpot inbox to continue the conversation with an agent from the CRM. 

 

Learn more about this Truora solution in this link: https://hubs.ly/Q01nv2FN0

 

Best,

Manuela

SOuazana
Mitwirkender/Mitwirkende | Platinum Partner
Mitwirkender/Mitwirkende | Platinum Partner

WhatsApp Integration

lösung

Hi @ManuelaPeña 

Does your integration work with whatsapp application on desktop ? I'd like to consign messages and calls into hubspot. 

thank you in advance  ! 

Sandra Ouazana
ManuelaPeña
Lösung
Mitwirkender/Mitwirkende

WhatsApp Integration

lösung

Hi @SOuazana !

 

Our integration works with the WhatsApp API, which is different from WhatsApp Business lines. However, if you are interested in creating HubSpot contacts from your WhatsApp conversations and transferring and saving WhatsApp conversations as Notes in HubSpot, you may be interested in another Truora product, TruConversations. You can find this product in the HubSpot marketplace: https://app.hubspot.com/ecosystem/21471312/marketplace/apps/marketing/live-chat/whatsapp-hub-by-truo...

 

This is a Google Chrome plug in for you to use in the Whatsapp Web app.

 

Best,

Manuela Peña

AliAnsari
Lösung
Mitwirkender/Mitwirkende

WhatsApp Integration

lösung

Hello,

 

Just to let you know that HubSpot has released native integration with WhatsApp business, now you can use it in the conversational inbox and even create a WhatsApp chatbot using workflows and approved templates.

 

Go to inbox settings and connect to a new channel.

Whatsapp-connection_en (1).png

 

You can then receive and send messages from a shared inbox.

ezgif-3-304a9ece4f.jpeg

 

Use it in Workflow as well.

ezgif-3-2e536f707e.jpeg

Billseng
Mitwirkender/Mitwirkende

WhatsApp Integration

lösung

Just a heads up for anyone thinking of connecting their WhatsApp for Business account to HubSpot. If you do this, you will lose all WhatsApp voice communications.  Even though your customers were able to call the number before the integration, after the integration, they can't.

HubSpot does a p*ss poor job of mentioning this, but apparently, it is a limitation of the WhatsApp Cloud API.

kvlschaefer
Community-Manager/-in
Community-Manager/-in

WhatsApp Integration

lösung

Hi @Billseng,

 

I apologize for any data and business impact this has caused. Thank you for bringing this to our attention.

 

I can see that my colleague worked with you on this post to identify that this is currently out of HubSpot's scope. 

 

I will also pass this feedback along to the product team as they continue to develop this beta.

 

Best,

Kristen 


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Join regional conversations by changing your language settings !
0 Upvotes
Billseng
Mitwirkender/Mitwirkende

WhatsApp Integration

lösung
I NOW understand that this is an issue with WhatsApp's Cloud API. However,
that information was only revealed after I did the integration.

If WhatsApp isn't telling people this on their site, please do your
customers a favor by making this 10000% clear on your end.
kvlschaefer
Community-Manager/-in
Community-Manager/-in

WhatsApp Integration

lösung

Thanks for sharing this exciting update, @AliAnsari

 


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !
0 Upvotes
PJanakiraman6
Lösung
Mitwirkender/Mitwirkende | Diamond Partner
Mitwirkender/Mitwirkende | Diamond Partner

WhatsApp Integration

lösung

Hi @DMollard, Based on your requirement One account and multiple users, you could check out the HubSpot Certified  - Whatsapp Automation - https://app.hubspot.com/ecosystem/22553146/marketplace/apps/marketing/live-chat/whatsapp-automation-...

You can connect upto 5 users in one account - and  also get a free trial for 7 days. Give it a shot, and let me know if you need anything.  

 

Thank you 

Pallavi

 

ClementeRTM
Mitwirkender/Mitwirkende

WhatsApp Integration

lösung

In Truora we developed a chrome extension (already listed in HubSpots' marketplace) that allows you to create contacts and other features from WhatsApp: link

 Could you please try it and give me some feedback?

kvlschaefer
Community-Manager/-in
Community-Manager/-in

WhatsApp Integration

lösung

Thanks for sharing your integration suggestions with @DMollard@HubSpotMaster and @Mariangel!

 

Best,

Kristen


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !
0 Upvotes
Mariangel
Lösung
Teilnehmer/-in

WhatsApp Integration

lösung

Hi @DMollard 

 

Truora recently launched a free app on Hubspot Marketplace called Tru Whatsapp that allows you to manage your HubSpot contacts from Whatsapp. Give it a try!

https://www.truora.com/hubspot/en

 

This company also offer an integration with Whatsapp that can solve your main problem.

 

https://www.truora.com/

 

Best,

 

Mariangel

HubSpotMaster
Lösung
Autorität | Diamond Partner
Autorität | Diamond Partner

WhatsApp Integration

lösung