Unable to see any attachments on android app

gamingsquad
Participant

Recently found your CRM. Really loving it but have come across a showstopper issue.  Can't view attachments on my mobile phone.  Any documents I upload to the desktop version of the CRM cannot be viewed on my phone.  I have tried the following: -

 

  • Stopping the android hubspot CRM app
  • Restarting the app
  • uninstalling the app and reinstalling
  • Uploading documents to a different contact
  • I even tried creating a link to the document and adding that to the contact instead. All I saw on the mobile version was the link text but clicking on it did nothing.

I can see a note has been created but that is it. There is no attachment shown. There is nothing to click. When I click the note nothing happens. It all works fine on the desktop version, I have a moto G4 phone running the latest version of android and running version 1.4.65 of the android app. Please help?

0 Upvotes
3 Replies 3
gamingsquad
Participant

Anyone answer these messages?

0 Upvotes
OCM-Mike
Participant

+1 on this question as well.  We are seeing the same exact experience.  No attachment but a note that one was uploaded.

 

Thanks.

gamingsquad
Participant

Guys is there any chance of a solution to this?  If not please say.