Mobile Application

tomallen566wm
Member

QR Code Scanner not working

SOLVE

I tried the QR Code scanner.

The camera comes up

Does not recognize the QR code.

 

I can scan Business cards with no problem

Samsung S9 Plus

Last updated on May 20th, 2022

Version 2.191.1 (106211)

Conversations 2.0.0

0 Upvotes
1 Accepted solution
MiaSrebrnjak
Solution
Community Manager
Community Manager

QR Code Scanner not working

SOLVE

Hi @tomallen566wm,

 

Thank you for reaching out to the Community! 

Have you already read QR codes with a different app on this phone? Did that work as expected?

 

If this only happens with the HubSpot app - have you already tried to reinstall the application?

 

Thank you!

 

Cheers
Mia, Community Team

 


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View solution in original post

7 Replies 7
GWebb6
Participant

QR Code Scanner not working

SOLVE

Hello @tomallen566wm 

I apologise for commenting on this as I see it's an old issue but I can't find much about this problem anywhere! I'm also having the same problem with QR codes not being recognised (iPhone 13) and I'm wondering if you were able to resolve your issue?

Best regards

Gaynor

0 Upvotes
tomallen566wm
Member

QR Code Scanner not working

SOLVE

I meant it will not reinstall. I also tried it on a Galaxy S6. QR code scanner did not work same as S9+. I was able to uninstall and reinstall. Still does not work. So I do not have HubSpot Mobile at all.

0 Upvotes
MiaSrebrnjak
Solution
Community Manager
Community Manager

QR Code Scanner not working

SOLVE

Hi @tomallen566wm,

 

Thank you for reaching out to the Community! 

Have you already read QR codes with a different app on this phone? Did that work as expected?

 

If this only happens with the HubSpot app - have you already tried to reinstall the application?

 

Thank you!

 

Cheers
Mia, Community Team

 


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, indem du deine Spracheinstellungen änderst


Did you know that the Community is available in other languages?
Join regional conversations by
changing your language settings

tomallen566wm
Member

QR Code Scanner not working

SOLVE

I meant it will not reinstall. I am completely unable to use the HubSpot Mobile App at this point

0 Upvotes
tomallen566wm
Member

QR Code Scanner not working

SOLVE
Yes, I can scan QR codes with 2 other apps

I Uninstalled HS and now it will reinstall. I have plenty of space and tried everything
0 Upvotes
tomallen566wm
Member

QR Code Scanner not working

SOLVE

I meant it will not reinstall. I am completely unable to use the HubSpot Mobile App at this point

0 Upvotes
MiaSrebrnjak
Community Manager
Community Manager

QR Code Scanner not working

SOLVE

Hi @tomallen566wm, I apologize for the late reply, but I've seen that you're also working with support on this. I recommend following their instructions to resolve the download error. Thank you for your understanding!

 

Mia, Community team 


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, indem du deine Spracheinstellungen änderst


Did you know that the Community is available in other languages?
Join regional conversations by
changing your language settings