May 27, 2022 4:54 AM
We are just in the process of migrating over to Hubspot and getting everything set up. I have been informed that:
Inbound Calls - can only be accepted in the mobile app
Outbound Calls - can be made through the browser and the mobile app, but if using the app, my mobile number would be displayed rather than our Hubspot number.
Is there a way around this? I want to make outbound calls through the app but I do not want my mobile displayed, I would like the Hubspot number displayed.
Any advice on workarounds would be much appreciated!I am in the UK if that makes any difference.
Jun 1, 2022 1:30 AM
We found the call quality, using the mobile app, was... trying to think of a polite word... umm... unusable.
Several of the VOIP (Voice over internet) companies offer apps that integrate with HubSpot and have a much fuller feature set. We recommend Cradle (because it's a New Zealand company) and we have clients using Just Call.
Both fully integrate with HubSpot (but I haven't personally tried either of their phone apps) and there are dozens in the HubSpot Marketplace.
I recommend settting up a test account and trying them out before you commit.
p.s. thank you for the mention @TiphaineCuisset
May 30, 2022 5:51 AM
Thank you for reaching out.