Mobile Application

MYS
Participant

Outbound Calls through the Mobile App

Hello,

 

We are just in the process of migrating over to Hubspot and getting everything set up. I have been informed that:

 

Inbound Calls - can only be accepted in the mobile app

Outbound Calls - can be made through the browser and the mobile app, but if using the app, my mobile number would be displayed rather than our Hubspot number.

 

Is there a way around this? I want to make outbound calls through the app but I do not want my mobile displayed, I would like the Hubspot number displayed. 

 

Any advice on workarounds would be much appreciated!I am in the UK if that makes any difference.

0 Upvotes
4 Replies 4
Mike_Eastwood
Key Advisor | Gold Partner
Key Advisor | Gold Partner

Outbound Calls through the Mobile App

Hi @MYS 

 

We found the call quality, using the mobile app, was... trying to think of a polite word... umm... unusable.

 

Several of the VOIP (Voice over internet) companies offer apps that integrate with HubSpot and have a much fuller feature set. We recommend Cradle (because it's a New Zealand company) and we have clients using Just Call.

 

Both fully integrate with HubSpot (but I haven't personally tried either of their phone apps) and there are dozens in the HubSpot Marketplace.

 

I recommend settting up a test account and trying them out before you commit.

 

Have fun

Mike

 

p.s. thank you for the mention @TiphaineCuisset 

MYS
Participant

Outbound Calls through the Mobile App

Thank you Mike!

MYS
Participant

Outbound Calls through the Mobile App

Thank you!

0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

Outbound Calls through the Mobile App

Hi @MYS 

 

Thank you for reaching out.

 

I want to tag some of our experts here - @Josh @Chriso-mwx @Mike_Eastwood do you have any thought for @MYS on this?

 

Thank you!

Best

Tiphaine


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