Muted Conversation still Tracked and Counting Towards Limit

DouglasInDallas · ‎Feb 24, 2022

I'm using a free Hubspot Sales account with the Chrome extension in Windows 10 Home and the mobile application on Android 11.

I muted an email thread so I would not receive notifications any further and I am not receiving the notifications on Chrome. However, I am still receiving push notifications for the openings on the app.

When a recipient has an email remaining in their inbox and their Outlook or other mail application is set up to auto-advance to the next email, the couple seconds that a Hubspot-tagged message is previewed or opened counts towards the notification count limits. So in my case when I know there is no reason for the recipient to be reading my email 20-30 times a day, it ate up my limit prematurely when my sparing use of the tracking and hope of the mute working was purposeful.

Sales the ChatBot sent me to cannot report the bug so I was directed here for the Community to discuss it.

DouglasInDallas · ‎Mar 21, 2022

4 weeks now since requesting support. My March quota ended before the end of the first week due to this issue. Looking for other CRM's now because of support issues...

DouglasInDallas · ‎Mar 7, 2022

Android version 2.174.1. Chrome extension 2.9.0.6049

Well apparently not the app causing it. Uninstalled and reinstalled and opens still tracked and counting against monthly quota. Uninstalled completely and still tracking and counting against my monthly quota. They've opened the email over 25 time today and at this rate will max my quota before end of week.

PamCotton · ‎Feb 25, 2022

Hello @DouglasInDallas, happy Friday!

What is the current app version you have on your Android? Could you please try deleting and reinstalling back? Also, I would like to share this knowledge base here with more details on self opening notifications.

Let us know how this works.

Kindly,

Pam

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DouglasInDallas · ‎Mar 7, 2022

Android version 2.174.1. Chrome extension 2.9.0.6049

Well apparently not the app causing it. Uninstalled and reinstalled and opens still tracked and counting against monthly quota. Uninstalled completely and still tracking and counting against my monthly quota. They've opened the email over 25 time today and at this rate will max my quota before end of week.

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