Mobile App Signature Bug

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Occasional Contributor

There is a hug bug in the mobile app with properly formating our HTML email signatures we setup through our browser. The signature is sent correctly and displayed correctly if we send an email via a browser.

This is how my signature looks when rendered correctly and sent via a browser:
HubSpot Signature.jpg

 

Now using the mobile app to email a contact this signature is all messed up and is not rendered correctly. Code is shown in some places insted of what should be displayed abobve. I used Hubspots own signature genration tool to make my signature. There is a bug in the mobile app and my company sigtnature is important to render correctly.

 

This needs fixed! Ugg!

4 Replies 4
Community Manager

Hi @privatejeep,

 

Do you mind sharing a screenshot of how the signature looks when it is sent through the app? Additionally, is the issue specific to mobile to mobile views, or does the issue persist when the email is sent through the app and opened on a desktop? 

 

The more information, screenshots and details you can provide, the quicker we can work towards resolving this matter!

 

Thanks,
Jenny


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New Member

I have the same issue as this

 

I am no HTML expert but all it appears to be an issue loading icons side by side with links included 

 

Sending an email from the desktop app & and the view of all previews including from the mobile app look like this

qqq.JPG

 

Email received from the mobile app look like this

 

wwww.JPG

 

 

This is the HTML code I'm using, I started with the simple format and messed about until I got it working in preview and the desktop version.If anyone has any suggestions it would be appreciated 

 

<div>Regards,</div><br/><div><strong>Paul Heron | </strong>Finance Specialist<br/><a href="mailtoSmiley Tongueaul@iwfb.com.au" target="_blank">paul@iwfb.com.au</a> <strong>|</strong> +61 430 530 765 <strong>|</strong> Po Box 73, Yarraville LPO 3013
<font size="1"></div><br/><br/>

<figure style="margin:0"><a href="https://iwfb.com.au/" target="_blank"><img src="https://cdn2.hubspot.net/hubfs/6237980/Sig%20Logo.png"
width="344.90625" height="67"/></figure><br/>
<font size="1">
<br/>

<a href="https://www.facebook.com/innerwestfinance/" target="_blank"><img src="https://cdn2.hubspot.net/hubfs/6237980/facebook%2024%20px.png" width="24" height="24"/></a>&nbsp;&nbsp;<a href="https://www.instagram.com/paul_heron_broker/" target="_blank"><img src="https://cdn2.hubspot.net/hubfs/6237980/Instagram%2024%20px.png" width="24" height="24"/></a>&nbsp;&nbsp;<a href="https://www.linkedin.com/in/paul-heron-24346a145/" target="_blank"><img src="https://cdn2.hubspot.net/hubfs/6237980/LinkedIn%2024%20px.png" width="22.90625" height="23"/></a></figure><br/><div><br/>


<font size="1">This message together with any attachment is intended for the use of the person to whom it is addressed and contains information that is privileged and confidential. If you are not the intended recipient, or the employee or agent responsible for its delivery to the intended recipient, you are hereby notified that any dissemination, distribution or copying of it is strictly prohibited. Please notify us if you have received it in error, and otherwise take all necessary steps to delete it from any transient or permanent storage device or medium and notify us by return email or by telephone. Any views expressed in this email and any files transmitted with it are those of the individual sender, except where the sender specifically states them to be the views of our business. We do not represent or warrant that the attached files are free from computer viruses or other defects. The user assumes all responsibility for any loss or damage resulting directly or indirectly from the use of any attached files. We are committed to protecting your privacy. We may use the information you provide to assist you with your credit needs, including the preparation and submission of loan applications. We also use it to send you product information and promotional material. From time to time this will include direct marketing communications, but we will always give you the option of not receiving these communications. We provide your information to our credit licensee (Connective Credit Services Pty Ltd ABN 51 143 651 496) and the companies with whom you choose to deal (and their representatives). We may also provide your information to contractors who supply services to us (e.g. to handle mailings on our behalf), and to others if we are required to do so by law. We do not rent or sell your information. Our Privacy Policy contains information about how you can access and ask us to correct your information or make a privacy related complaint. You can obtain a copy by contacting your broker or visiting our website. Credit Representative Number (510103) is authorised under Australian Credit Licence 389328
</div><br/><br/>Think before you print.</font> </div>

 

 

 

 

 

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Visitor

I'm having the same issue at my company. Our email signatures get all wonky on mobile.

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Regular Contributor

How did yousetup that type of signature in hubspot?

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