Logging text or sms messages on Hubspot portal from the mobile app

[SarahMedilo]

Its amazing that from the Mobile app you can from a contact click send message to be able to send an SMS to a contact you are working on.  Wouldn't it be amazing if your SMS messages (sent ones and replies to it) can be recorded and logged on the portal too.  This is next level.  None of our competitors do it.

[DiegoNicholas]

Yes this would be Epic! Does anyone use another software to track texts?

[BCabrera1]

Is there an update on this? I am trying to figure out if our text messages are automatically being logged or if we have to manually enter in text messages.

[kvlschaefer]

Hi @BCabrera1,

Thanks for reaching out! 

I wanted to share this knowledge base article that outlines which activities are logged automatically to a contact record and which activities can be logged manually onto a contact record.

Hope this helps!

Best,

Kristen

[JReiner]

Any new updates to this feature?   Its been two years since this was originally posted and would be a great feature if it is not already.  

[kvlschaefer]

Hi @JReiner,

Thank you for reaching out!

I wanted to share this help article with you regarding the latest information on what kind of activities, such as SMS and Whatsapp, can be logged to a contact record. 

Best,

Kristen

[AngelaButler]

Love this!  Can we also have a way to text from the desktop version right insdie the contact card?!

[raymondchiplamb]

I was using RoloCRM to do this and they stopped supporting it.  A 3rd party integrator figured it out, makes sense for Hubspot to add it to the mobile app for contacts that are in the system.

[ZSinger]

YES PLEASE!

[sharonlicari · Accepted solution]

Hey @SarahMedilo 

Thank you for reaching out!

This idea is actually being reviewing by our product team. I'd recommend upvoting and following the idea to receive notifications when the status change 🙂 

Best

Sharon

[SDeveau]

Would love this feature!! Let's make it happen!!

[SComeau]

Are there any updates to this? In a post COVID world this is HUGE. Many of our clients are not at their desks and we frequently use text as a preferred method of communication. It is a huge miss to not have that conversation logged in HubSpot.