How to find a contact by using only their phone number?

[SBosch]

If I receive a call from one of my prospects to the number I have assigned in Hubspot, only the number shows - not the name of the prospect. How can I find the prospect details using the phone number only?

[KAcer]

Here is the link to add contacts to your phone screen for incoming calls. Good luck!

https://knowledge.hubspot.com/mobile/enable-caller-id-in-the-hubspot-mobile-app

[KAcer · Accepted solution]

I have two answers.

First, to answer your question directly, in the search bar in contacts, you can put I think almost anything into the search bar line, including telephone number. I just tested it and the contact name came up immediately.

Second answer, in my Android phone app I enabled the app's ability to display contact name from my HubSpot records. Works also with iPhones. Please let me know if this works for you. It's very handy.

[SBosch]

Thank you. I have set it up. Will test it out. Appreciated.

[BStrong]

If you are able to get caller id to work, please let me know. The caller id feature only works for me sporadically -- sometimes yes, sometimes no.