Full name will not separate on the business card scanner

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Occasional Contributor

When I scan a business card on my Android phone it will ONLY save the full name John Doe for example. 

 

But when I go to my desktop version of hubspot it has both names in the first name feild which means I have to manually cut the last name DOE and paste it in the last name feild in the CRM.  Every contact scanned on a business card must be manually edited after the fact.  There is no setting on the scanner to separate first and last names.    Did the same people who developed the scanner also develop the CRM?  Is there a fix for this or do I have to manually edit every person scanned with the card reader?

4 Replies 4
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HubSpot Moderator

Hi there,

  To start, I took a look at this issue and was able to replicate it on my end. I have since alerted our internal Product team and we should have a fix rolled out to the Mobile App sometime next week! Keep an eye out for an update on this in the Google Play Store!

Kevin Campbell
HubSpot Mobile Specialist

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Occasional Contributor

How will I know or be notified when a fix is resolved. 

 

Thank you for your help and post. Also if you are talking to developers about that issue, here is an additional one. 

 

When you scan a card and the app gets the cell number wrong on the first screen you do NOT check the box. On the next screens it prompts you to find the correct cell number from a list of other items on the card. I select the correct check box of the cell number and it says completed or finished.   However,  when you go back to the actual record there is no number populated in the phone field.   I have had that happen at least 4-5 times so I've verified it is not a fluke or just user error like i forgot to click the box maybe.  It is not populating the corrected choice of cell into the data  base.  You have to go back and manually input it again. 

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Occasional Contributor

You mentioned it would be fixed "next week" It's been over 3 weeks and it's still not fixed. Is there a time line or a way to re engage the ticket?

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New Contributor

CABO, did you ever work this out?

Not positive, but I think this problem still exists.

The company I'm with created an integration app that takes care of the problem. Differentiating among data and getting it in the right fields is an ongoing issue with OCR scanning. Most standard apps struggle with it. We use a smart form of OCR that puts everything where it should be. The app's on the HubSpot App Marketplace. Either way, let me know how you made out with this. Cheers.

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