Error when scanning business card. / 名刺スキャン時のエラー

[福永]

When I tried to scan a business card, a screen popped up that said, "There was a problem saving your contact."

Please tell me how to deal with it.

名刺をスキャンしようとしたら、「コンタクトを保存する際に問題が発生しました。」という画面が出てきました。対応方法を教えてください。

[Adriane · Accepted solution]

Hi @福永, 

there can be several reasons why you're encountering this issue when trying to scan a business card. Have you already tried the following steps?

1. Check Internet Connection: Ensure you have a stable internet connection, as a weak connection can cause issues with saving contacts.

2. App Permissions: Make sure the HubSpot app has the necessary permissions to access your camera and contacts. Go to your phone’s settings > Apps > HubSpot > Permissions and ensure the necessary permissions are enabled.

3. App Update: Verify that you are using the latest version of the HubSpot app. Check for any updates in your app store (Google Play Store or Apple App Store).

4. Clear Cache: Clearing the cache of the HubSpot app can resolve some issues. Go to your phone’s settings > Apps > HubSpot > Storage > Clear Cache.

5. Re-login: Logging out of the app and logging back in can sometimes resolve issues.

6. Check for Duplicate Contacts: HubSpot may have trouble saving the contact if a duplicate already exists. Check your HubSpot contacts to see if the business card information matches an existing contact.

If you've already tried these steps and the issue persists, it might be best to reach out to HubSpot support for further assistance. They can provide more specific troubleshooting based on your account and app version.

I hope this helps!

Best regards,

Adriane

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