Email tracking on smartphone - HubSpot Sales Tool

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Top Contributor

Hello @nicolebrenner@BrettLanguirand

Does HubSpot Sales Tool when you connect it in your email also work (email tracking) on smartphones? When you receive or send an email from you smartphone is that email automatically logged in the HubSpot CRM?

Kind regards

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Solution
HubSpot Alumni

Hi @ab, yes, as long as the forwarded/BCC'ed emails follow the general guidelines for logging and forwarding, you should have no issues with manually adding your BCC/Forwarding address to your emails on mobile! However, the emails will not be tracked, just logged.

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14 Replies 14
HubSpot Alumni

Hi @ab, currently the new HubSpot Mobile App does not support email tracking, so you would not be able to send tracked/logged emails from your smartphone. If you have a Connected Inbox, and the first message that you sent was from your computer, replies to that message will get logged into the CRM, but, messages that were first sent from your phone will not get tracked/logged. 

 

However, an email tracking functionality for the mobile app is on the roadmap for the future, so stay tuned!

 

All the best,

May

Top Contributor

Hello @MayPascaud


Thanks for the answer.

Emails sent from smartphone or received to smartphone are also not logged and tracked if you manually include in the email you HubSpot email address [your Hub ID]@bcc.hubspot.com or [your Hub ID]@forward.hubspot.com ?

 

Kind regards

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0 Upvotes
Solution
HubSpot Alumni

Hi @ab, yes, as long as the forwarded/BCC'ed emails follow the general guidelines for logging and forwarding, you should have no issues with manually adding your BCC/Forwarding address to your emails on mobile! However, the emails will not be tracked, just logged.

View solution in original post

Top Contributor

@MayPascaud


Thank you for the info.

Kind regards

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New Contributor
Hey guys, how are we travelling with this mobile track feature?
New Contributor
Hey guys. How are we travelling with this mobile feature.
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Occasional Contributor

It has been two years, can we not get this setup for direct integration with Gmail on Android devices?  You already have a chrome integration for gmail.  This should be done soon.  It is very important on a "good" CRM.

Community Manager

Hi @CRFlowCommand and @DeanH,

 

Can we continue this thread and conversation in the ideas forum? That is the spot the product team monitors for functionality requests. I took a look and there isn't an idea over there yet; if you can create an idea and link it in this thread, that will ensure that everyone requesting this feature is heard by the product team.

 

Thank you,
Jenny


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Regular Contributor

When an idea is included in the Ideas Forum, please post a link here so everyone on this thread is notified and we can all og over and upvote it.

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New Contributor

@jennysowyrda there was an answer over 2 years ago that the feature is on a roadmap. In that sense it sounds a bit weird to "bring" the idea for the product team through another forum - more than 2 years later. 

New Contributor
I’m with you on the weirdness.
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Resident Expert
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Occasional Contributor

Hard to believe you posted this in 2016 and 2 years later someone follows HS advice of posting it in the idea section. Well it's 2020 already and still no solution. Can we have this feature before corona virus kills us all? I got 3 rolls of toilette paper for a working solution! Any callers?

Regular Contributor

Any word on when this will roll out?