Mobile Application

ab
トップ投稿者

Email tracking on smartphone - HubSpot Sales Tool

解決

Hello @nicolebrenner@BrettLanguirand

Does HubSpot Sales Tool when you connect it in your email also work (email tracking) on smartphones? When you receive or send an email from you smartphone is that email automatically logged in the HubSpot CRM?

Kind regards

1件の承認済みベストアンサー
MayPascaud
解決策
元HubSpot社員
元HubSpot社員

Email tracking on smartphone - HubSpot Sales Tool

解決

Hi @ab, yes, as long as the forwarded/BCC'ed emails follow the general guidelines for logging and forwarding, you should have no issues with manually adding your BCC/Forwarding address to your emails on mobile! However, the emails will not be tracked, just logged.

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26件の返信
DeanH
メンバー

Email tracking on smartphone - HubSpot Sales Tool

解決
Hey guys. How are we travelling with this mobile feature.
DeanH
メンバー

Email tracking on smartphone - HubSpot Sales Tool

解決
Hey guys, how are we travelling with this mobile track feature?
ab
トップ投稿者

Email tracking on smartphone - HubSpot Sales Tool

解決

Hello @MayPascaud


Thanks for the answer.

Emails sent from smartphone or received to smartphone are also not logged and tracked if you manually include in the email you HubSpot email address [your Hub ID]@bcc.hubspot.com or [your Hub ID]@forward.hubspot.com ?

 

Kind regards

0 いいね!
MayPascaud
解決策
元HubSpot社員
元HubSpot社員

Email tracking on smartphone - HubSpot Sales Tool

解決

Hi @ab, yes, as long as the forwarded/BCC'ed emails follow the general guidelines for logging and forwarding, you should have no issues with manually adding your BCC/Forwarding address to your emails on mobile! However, the emails will not be tracked, just logged.

KMarkley
参加者

Email tracking on smartphone - HubSpot Sales Tool

解決

Hi HubSpot Support Team - Manually adding the bcc address is very cumbersome for heavy mobile email users.  Our CEO sends up 300 or more emails a day.  We don’t find it to be a good or effective use of her time to be having her manually add the BCC to each emails.  Please advise if there is another solution to log emails sent from a mobile device.

0 いいね!
ab
トップ投稿者

Email tracking on smartphone - HubSpot Sales Tool

解決

@MayPascaud


Thank you for the info.

Kind regards

0 いいね!