Mobile Application

ab
Contributeur de premier rang

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

Hello @nicolebrenner@BrettLanguirand

Does HubSpot Sales Tool when you connect it in your email also work (email tracking) on smartphones? When you receive or send an email from you smartphone is that email automatically logged in the HubSpot CRM?

Kind regards

1 Accepted solution
MayPascaud
Solution
HubSpot Alumni
HubSpot Alumni

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

Hi @ab, yes, as long as the forwarded/BCC'ed emails follow the general guidelines for logging and forwarding, you should have no issues with manually adding your BCC/Forwarding address to your emails on mobile! However, the emails will not be tracked, just logged.

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DeanH
Member

Email tracking on smartphone - HubSpot Sales Tool

SOLVE
Hey guys. How are we travelling with this mobile feature.
DeanH
Member

Email tracking on smartphone - HubSpot Sales Tool

SOLVE
Hey guys, how are we travelling with this mobile track feature?
ab
Contributeur de premier rang

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

Hello @MayPascaud


Thanks for the answer.

Emails sent from smartphone or received to smartphone are also not logged and tracked if you manually include in the email you HubSpot email address [your Hub ID]@bcc.hubspot.com or [your Hub ID]@forward.hubspot.com ?

 

Kind regards

0 Upvotes
MayPascaud
Solution
HubSpot Alumni
HubSpot Alumni

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

Hi @ab, yes, as long as the forwarded/BCC'ed emails follow the general guidelines for logging and forwarding, you should have no issues with manually adding your BCC/Forwarding address to your emails on mobile! However, the emails will not be tracked, just logged.

KMarkley
Participant

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

Hi HubSpot Support Team - Manually adding the bcc address is very cumbersome for heavy mobile email users.  Our CEO sends up 300 or more emails a day.  We don’t find it to be a good or effective use of her time to be having her manually add the BCC to each emails.  Please advise if there is another solution to log emails sent from a mobile device.

0 Upvotes
ab
Contributeur de premier rang

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

@MayPascaud


Thank you for the info.

Kind regards

0 Upvotes