Mobile Application

ab
Contributeur de premier rang

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

Hello @nicolebrenner@BrettLanguirand

Does HubSpot Sales Tool when you connect it in your email also work (email tracking) on smartphones? When you receive or send an email from you smartphone is that email automatically logged in the HubSpot CRM?

Kind regards

1 Accepted solution
MayPascaud
Solution
HubSpot Alumni
HubSpot Alumni

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

Hi @ab, yes, as long as the forwarded/BCC'ed emails follow the general guidelines for logging and forwarding, you should have no issues with manually adding your BCC/Forwarding address to your emails on mobile! However, the emails will not be tracked, just logged.

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SdeJong
Participant

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

It would be great to have an email inbox in the Hubspot Mobile App so reps can reply from there and have it track automatically.  Then you don't need to worry about the BCC step. 

0 Upvotes
DDavis13
Participant

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

This would be a great feature since we do initiate emails a lot when not at a laptop/desktop.

ThreadsHelp2018
Contributeur de premier rang

Email tracking on smartphone - HubSpot Sales Tool

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This article may be helpful?

0 Upvotes
GCSLLC
Member

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

So here are, almost to the 2nd month of 2021 and nothing on the logged emails for smartphones or tablets... Makes you wonder if any of the moderators are reporting this back to the creators...

TiphaineCuisset
Community Manager
Community Manager

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

Hi @GCSLLC 

 

Thank you for reaching out. 

 

I'd recommend upvoting this Idea in our Ideas Forum regarding this. The Ideas Forum is monitored by our Product Team. You can also subscribe to the idea (Options > Subscribe) to get notified if the status changes and for any updates. 

 

Thank you, 

Best

Tiphaine


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Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

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Join regional conversations by changing your language settings !


JGale
Participant

Email tracking on smartphone - HubSpot Sales Tool

SOLVE
if you read through the post, this was originally asked for in 2016. your suggestion was followed to the tee in 2018. it’s 2021 & all Hubspot can say is to do what was done 3 yrs ago. we still want this!
0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

Hi @JGale 

 

Thank you for your reply. I am sorry for the frustration caused, but upvoting and commenting on the idea previously linked is the best way to get the attention of the Product Team that regularly monitors the Ideas Forum. The more interest an Idea is getting, the more likely it could be implemented. For more information about the Ideas Forum process, I invite you to read this post from our Ideas Forum Manager. 

 

Thank you

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes
ZTabakman
Participant

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

Has this been implemented? The other thing that bugs me, is if I look at an email on my phone it flags it as an open. If as first step that was stopped it would be helpful.

0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

Hi @ZTabakman 

 

Thank you for reaching out

 

At this stage this is not implemented, I'd recommend upvoting this Idea in our Ideas Forum regarding this. The Ideas Forum is monitored by our Product Team. You can also subscribe to the idea (Options > Subscribe) to get notified if the status changes and for any updates. 

 

For your other question, you can block self open via these steps or these steps. If you're still think something is wrong, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and examples regarding this. 

 

Thank you

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


ZTabakman
Participant

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

Those steps only work on the computer they don't say anything about gmail
on the phone.

Hubspot - this is my only complaint... its just a tiny thing cant you solve
it..

0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

Hi @ZTabakman 

 

The only way at the moment is to block via IP, - if you'd like something else or your phone is using another IP, I'd recommend posting an Idea in our Ideas Forum regarding this. That way other users can upvote it; and the Product Team regularly monitors the Forum.

 

Thank you

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes
trifectanetwork
Participant

Email tracking on smartphone - HubSpot Sales Tool

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Any word on when this will roll out?

jackoutthebox11
Contributor

Email tracking on smartphone - HubSpot Sales Tool

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Hard to believe you posted this in 2016 and 2 years later someone follows HS advice of posting it in the idea section. Well it's 2020 already and still no solution. Can we have this feature before corona virus kills us all? I got 3 rolls of toilette paper for a working solution! Any callers?

MayPascaud
HubSpot Alumni
HubSpot Alumni

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

Hi @ab, currently the new HubSpot Mobile App does not support email tracking, so you would not be able to send tracked/logged emails from your smartphone. If you have a Connected Inbox, and the first message that you sent was from your computer, replies to that message will get logged into the CRM, but, messages that were first sent from your phone will not get tracked/logged. 

 

However, an email tracking functionality for the mobile app is on the roadmap for the future, so stay tuned!

 

All the best,

May

CRFlowCommand
Participant

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

It has been two years, can we not get this setup for direct integration with Gmail on Android devices?  You already have a chrome integration for gmail.  This should be done soon.  It is very important on a "good" CRM.

jennysowyrda
Community Manager
Community Manager

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

Hi @CRFlowCommand and @DeanH,

 

Can we continue this thread and conversation in the ideas forum? That is the spot the product team monitors for functionality requests. I took a look and there isn't an idea over there yet; if you can create an idea and link it in this thread, that will ensure that everyone requesting this feature is heard by the product team.

 

Thank you,
Jenny

0 Upvotes
LK
Member

Email tracking on smartphone - HubSpot Sales Tool

SOLVE

@jennysowyrda there was an answer over 2 years ago that the feature is on a roadmap. In that sense it sounds a bit weird to "bring" the idea for the product team through another forum - more than 2 years later. 

ecowalls
Participant

Email tracking on smartphone - HubSpot Sales Tool

SOLVE
I’m with you on the weirdness.
0 Upvotes
gelflex-cc
Recognized Expert

Email tracking on smartphone - HubSpot Sales Tool

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0 Upvotes
Andrew3
Contributor

Email tracking on smartphone - HubSpot Sales Tool

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When an idea is included in the Ideas Forum, please post a link here so everyone on this thread is notified and we can all og over and upvote it.

0 Upvotes