Contacts not appearing in iPhone app

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New Contributor

Hi,

 

Can anyone help in troubleshooting my problem? My contacts are not appearing in my iPhone app.

 

Thanks!

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HubSpot Employee

Hello @robinwyatt,

 

Welcome to the Hubspot Community!

 

When you go to the contact screen, does it say "All Contacts" at the top, or is it set to a different view?  If it is set to a different view, can you change it to All Contacts to see if that changes anything?  If not, can you please try the following:

 

- Uninstall and re-install the app.

- Log into the app, click on settings, verify that the correct account is selected. 

- Update the iPhone iOS, if it's not up to date.

 

If neither of these change anything, can you please provide the following information:

- iPhone iOS version

- iPhone Model

- App Version

 

Thanks,

Brett

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HubSpot Employee

Hello @robinwyatt,

 

Welcome to the Hubspot Community!

 

When you go to the contact screen, does it say "All Contacts" at the top, or is it set to a different view?  If it is set to a different view, can you change it to All Contacts to see if that changes anything?  If not, can you please try the following:

 

- Uninstall and re-install the app.

- Log into the app, click on settings, verify that the correct account is selected. 

- Update the iPhone iOS, if it's not up to date.

 

If neither of these change anything, can you please provide the following information:

- iPhone iOS version

- iPhone Model

- App Version

 

Thanks,

Brett

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New Contributor

Hi and many thanks for this! Deleting and re-installing the app fixed the issue.

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