Mobile Application

CraigObee
Participante

Conditional logic is ignored for deals when using the Mobile App

resolver

We have found that since implementing conditional logic into our deal pipelines, Hubspot users that sue the Mobile App can bypass required properties that show up based on conditional logic configuration. We can replicate the issue every time. 

 

The example below shows the 3 additional properties that should appear when the owning property value criteria is met.

On a laptop using Google Chrome the 3 properties show up fine but on the app they fail to appear and can be bypassed.

I'm fairly certain this happens on iOS/Apple too as we have seen multiple instances from our users and they won't all be using Android phones.

Screenshot 2024-02-08 at 16.27.32.png

 

1 Solução aceita
karstenkoehler
Solução
Membro do Hall da Fama | Parceiro
Membro do Hall da Fama | Parceiro

Conditional logic is ignored for deals when using the Mobile App

resolver

Hi @CraigObee,

 

This is correct and currently expected behavior, see the yellow box in this article: https://knowledge.hubspot.com/properties/set-up-conditional-logic-for-enumeration-properties

 

Conditional logic is exclusive to desktop. I assume the mobile product teams have this on their radar and will follow suit eventually. For now, it is what it is, unfortunately.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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4 Respostas 4
KFogarty
Participante | Parceiro Elite
Participante | Parceiro Elite

Conditional logic is ignored for deals when using the Mobile App

resolver

This is really needed!

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DHicks9
Colaborador(a)

Conditional logic is ignored for deals when using the Mobile App

resolver

 Is there an update on this feature? 

0 Avaliação positiva
karstenkoehler
Solução
Membro do Hall da Fama | Parceiro
Membro do Hall da Fama | Parceiro

Conditional logic is ignored for deals when using the Mobile App

resolver

Hi @CraigObee,

 

This is correct and currently expected behavior, see the yellow box in this article: https://knowledge.hubspot.com/properties/set-up-conditional-logic-for-enumeration-properties

 

Conditional logic is exclusive to desktop. I assume the mobile product teams have this on their radar and will follow suit eventually. For now, it is what it is, unfortunately.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

CraigObee
Participante

Conditional logic is ignored for deals when using the Mobile App

resolver

Thanks Karsten, where is best for us to monitor for any progress on this feature?