Mobile Application

CraigObee
Participant

Conditional logic is ignored for deals when using the Mobile App

SOLVE

We have found that since implementing conditional logic into our deal pipelines, Hubspot users that sue the Mobile App can bypass required properties that show up based on conditional logic configuration. We can replicate the issue every time. 

 

The example below shows the 3 additional properties that should appear when the owning property value criteria is met.

On a laptop using Google Chrome the 3 properties show up fine but on the app they fail to appear and can be bypassed.

I'm fairly certain this happens on iOS/Apple too as we have seen multiple instances from our users and they won't all be using Android phones.

Screenshot 2024-02-08 at 16.27.32.png

 

1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Conditional logic is ignored for deals when using the Mobile App

SOLVE

Hi @CraigObee,

 

This is correct and currently expected behavior, see the yellow box in this article: https://knowledge.hubspot.com/properties/set-up-conditional-logic-for-enumeration-properties

 

Conditional logic is exclusive to desktop. I assume the mobile product teams have this on their radar and will follow suit eventually. For now, it is what it is, unfortunately.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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2 Replies 2
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Conditional logic is ignored for deals when using the Mobile App

SOLVE

Hi @CraigObee,

 

This is correct and currently expected behavior, see the yellow box in this article: https://knowledge.hubspot.com/properties/set-up-conditional-logic-for-enumeration-properties

 

Conditional logic is exclusive to desktop. I assume the mobile product teams have this on their radar and will follow suit eventually. For now, it is what it is, unfortunately.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

CraigObee
Participant

Conditional logic is ignored for deals when using the Mobile App

SOLVE

Thanks Karsten, where is best for us to monitor for any progress on this feature?