Can't edit calls logged using Android App
Dec 12, 2017 9:09 PM
One of our team members is using the Android App to make and log calls. However, the call outcome is always "no outcome" and when they try to edit it via the web version of the CRM, it says they do not have access to edit the activity.
This team member has "owned only" set in their settings for viewing contacts. The only way we were able to deal with this issue was to open their visibility to all contacts, which ended up causing some internal issues based on our processes.
Oh, and yes, this issue applies to contacts that this team member is an owner of.
What can I do to get around this issue?
Thank you so much!