Caller ID mobile app iOS

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New Contributor

Hi from Barcelona, Spain!

I have followed the instructions below and with my new iPhone iOS 13.3 and I am still unable to identify the incoming calls. Any thoughts? Thank you in advance for your help!

https://knowledge.hubspot.com/mobile/enable-caller-id-in-the-hubspot-mobile-app

IOS
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HubSpot Moderator

Hi @DanSer ,

  Hello from Boston! In order for the Caller ID to properly identify incomming calls, you will want to make sure that each Contact's phone number includes the country + area codes, along with no spaces or additonal characters. This may look like +18005555555. Also, you want to make sure that Caller ID is enabled within your iOS settings as noted in the KB article that you linked above. Let me know if this helps!

Kevin Campbell
HubSpot Community Team