Auto correct shut off in “notes” within a deal

[MDeeth]

I am wondering why all of a sudden when typing in a note within a deal, auto correct is no longer working. I have been using the app for years on my iPhone, and all of a sudden two days ago auto correct has somehow shut off. It’s very frustrating as I use the app daily and am always making notes within deals, would really love to get it fixed! It’s working on my phone in general, however in Hubspot notes specifically - auto correct is not working.

[DianaGomez]

Hi @MDeeth, 

Thanks for reaching out to the Community!

It seems that this issue is a function of the iPhone itself. I have been researching and I have found this article that I believe may be helpful to you in troubleshooting this issue: 7 Ways to fix autocorrect not working on iPhone or iPad.

Please let me know if this resolves the issue or if I should continue researching 😊

Diana

[MDeeth]

hi there! Unfortunately that's not the case. I have auto correct turned on my phone, and it's working in every way on my iPhone - except for when typing in a note within the HubSpot app. 

[DianaGomez · Accepted solution]

Hi @MDeeth, 

I hope this message finds you well. After invertigating I want to inform you about a recent change we made regarding autocorrect for the Notes feature in HubSpot.

In November, we decided to intentionally disable autocorrect for Notes. This decision was made due to an issue wherein autocorrect was causing problems with mentions. Specifically, when users would tag someone, autocorrect would interfere and break the mention functionality, rendering it ineffective.

By disabling autocorrect for Notes, we aim to ensure that mentions are functioning properly and without any disruptions. We understand that autocorrect can be a helpful feature, but in this case, it was unfortunately causing more harm than good.

Hope this clarifies the information.

Best regards and happy holidays!

Diana

[MDeeth]

Unfortunately I strongly believe this was a poor decision on Hubspots part. I own a business and I use HubSpot daily to input all of my orders for my business. The notes within deals is where all information for each customers order is stored, and having auto correct shut off has caused a significant amount of delays when creating notes within deals, and therefore a lot of frustrating. I sincerely hope HubSpot will reconsider and turn auto correct back on within notes. As someone who has been using the mobile app for several years now, this is a very big inconvenience having it shut off. 

[BérangèreL]

Hi @MDeeth,

I'm sorry to hear about your experience regarding this.

I would like to apologize for the frustration, data issues, and business impact this has caused.

I'd like to also thank you for sharing your valuable feedback! This means a lot to us.

HubSpot is constantly evolving so I have shared it internally to bring more visibility to it so that the Product Team can keep this on their radar.

Please let me know if there is anything else I can do to help, I would be delighted to do so.

Thanks again and have a good day.

Best,
Bérangère

[DianaGomez]

Hi @MDeeth,

Thank you for letting me know! I will continue investigating to provide you with more details or an alternative solution. As soon as I have it, I will come back and write in this thread.

Thank you for your patience!

Diana