Activity notifications on lock screen iPhone

Chris_Schmitt
Member

Hi There,

 

I don't know if this topic or related has been posted here, but this is my question:

 

I'm using Hubspot for over a year now, and I'm very pleased with the way this works, especially combination iPhone - Desktop.

 

The app is used in a construction/renovation enviroment and I'm often on the road visiting custumers. At home I make my quotes, and send them via the tracked e-mail option on my desktop version.

 

It used to be that whenever somebody opened this tracked email, I would receive a notification on my iPhone saying, this or this person opened the your email. For me this is a handy was of reconnecting with potential customers/sales.

 

Since a couple of weeks, this option has vanished and seems to be unavailable. Is this a setting issue in my iPhone or something in the app?

 

For all I can tell, I didn't change any settings on my phone, nor in the app.

 

Please help me out here.

Thx and kind regards.

Chris from Belgium

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1 Reply 1
roisinkirby
HubSpot Product Team

Hi @Chris_Schmitt I apologise for the lack of response here. 

 

Are you still experiencing this issue? If so, when you youse the computer/browser version of the tools are you still seeing emails being sent without tracking?

 

If the answer is 'yes' to the above, could you please confirm if you have a connected inbox set up and which email client you are using.

 

Thanks!

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