Activity notifications on lock screen iPhone


Hi There,


I don't know if this topic or related has been posted here, but this is my question:


I'm using Hubspot for over a year now, and I'm very pleased with the way this works, especially combination iPhone - Desktop.


The app is used in a construction/renovation enviroment and I'm often on the road visiting custumers. At home I make my quotes, and send them via the tracked e-mail option on my desktop version.


It used to be that whenever somebody opened this tracked email, I would receive a notification on my iPhone saying, this or this person opened the your email. For me this is a handy was of reconnecting with potential customers/sales.


Since a couple of weeks, this option has vanished and seems to be unavailable. Is this a setting issue in my iPhone or something in the app?


For all I can tell, I didn't change any settings on my phone, nor in the app.


Please help me out here.

Thx and kind regards.

Chris from Belgium

1 Reply 1
HubSpot Product Team

Hi @Chris_Schmitt I apologise for the lack of response here. 


Are you still experiencing this issue? If so, when you youse the computer/browser version of the tools are you still seeing emails being sent without tracking?


If the answer is 'yes' to the above, could you please confirm if you have a connected inbox set up and which email client you are using.