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HubSpot Agency Partner Kickoff 2017 Q&A

New Contributor
Joined February-2017
Posts: 2

Can't permenantly delete one of my accounts

You might assist me in completly deleting one of my accounts (2902956) and add it to my other (2899718) account as additional user.
Unfortunately, despite I deleted my 2902956 account, I still get the following error message when trying to add as new user within my 2899718 account:

 

"Hello, neighbor! This user's name is already in our system because they've had a HubSpot-associated account at some point in the past. If their information needs updating, they can change it themselves in Settings > My Profile after you finish setting up their account." 

 

I would really appreciate if you could assist me with this issue.

Looking forward to your feedback.

Regards,
Imre

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Moderator
Joined October-2016
Posts: 291

Re: Can't permenantly delete one of my accounts

Hi @fimre,

 

The account with Hub ID 2902956 has been deleted and no longer exists.

 

When adding your email as a user account, the message you are seeing is simply indicating that in the past, you had a HubSpot account under that email address, so we have cached the First and Last name that go along with it. This will not prevent you from adding the user to the account at all. You can go ahead and add this user to 2899718, and if you need to update the name you can do so once you log in as that user. 

 

Rami 

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New Contributor
Joined February-2017
Posts: 2

Re: Can't permenantly delete one of my accounts

hi Rami, 

 

thanks for your advice, it really helped, could proceed with adding a new user 

thanks again 

cheers

Phil

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